Job description

POSU, a leading technology company, is seeking a dedicated and knowledgeable Hardware and Software Support Resource to join our team in Raleigh, NC. If you have a passion for providing excellent customer service, along with a desire to expand your skills in Micros POS, Merchant services, and hardware and software support, then this is the opportunity for you.

About POSU:
POSU specializes in delivering cutting-edge hardware and software solutions to businesses across various industries. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the market. As a Hardware and Software Support Resource, you will play a critical role in ensuring our clients receive exceptional technical support and assistance.

Job Responsibilities:

• Provide technical support to clients, troubleshooting hardware and software issues related to Micros POS systems, merchant services, and associated peripherals.
• Assist clients with the setup, installation, and configuration of hardware and software solutions.
• Conduct training sessions for clients, educating them on the efficient use and maintenance of Micros POS systems and associated software.
• Collaborate with the development and sales teams to identify and communicate customer needs, product improvements, and emerging trends.
• Maintain accurate records of customer interactions, ensuring prompt and effective resolution of issues.
• Stay updated with the latest industry trends, advancements, and best practices in hardware and software support.
• Participate in ongoing training programs to enhance technical expertise and product knowledge.

Qualifications:

• Previous experience in hardware and software support, preferably with Micros POS systems and merchant services.
• Proficiency in troubleshooting hardware and software issues, including network connectivity, POS terminals, printers, and payment processors.
• Strong customer service and interpersonal skills, with the ability to communicate technical information effectively to both technical and non-technical users.
• Detail-oriented and organized, capable of managing multiple tasks and prioritizing effectively.
• Adept at quickly learning new technologies and keeping up with changing industry trends.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Availability to travel to client sites for on-site support and training.
• Reliable transportation

POSU is committed to fostering an inclusive and diverse work environment and is an equal opportunity employer. While we appreciate all applications, only candidates selected for an interview will be contacted.

Join our team in Raleigh, NC, and become a vital part of our mission to provide exceptional hardware and software support to our valued clients. We look forward to receiving your application.

Job Type: Contract

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Flexible schedule

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Schedule:

• On call
• Weekdays
• Weekend availability

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: On the road

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.