Supervisor, Quality Assurance (Regulatory Compliance; Lynnfield, MA)
Full Time
Lynnfield, MA 01940
Posted
Job description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The
Quality Assurance Supervisor will be responsible for activities involving Compliance and Regulatory requirements, Audit Support, Quality Assurance and Training Initiatives, and will ensure compliance is maintained for all applicable Standards, Opinions and Corporate and Government guidelines.
The Quality Assurance Supervisor must be a flexible multitask capable individual who is detailed, well organized and be dedicated to the Conduent philosophy of EVERY CLIENT, EVERY TIME.
A good communicator, the candidate must demonstrate and ability to motivate and influence co-workers and other staff to maintain and deliver results that always satisfies the business needs.
***This position is "on-site" at our Lynnfield, MA location.***
Responsibility Statements
- Supervises daily tasks of complex business, technical support, or production teams (10+ employees)
- Manages the operation of the total quality management (TQM) program.
- Ensures the regulatory compliance and helps with audits.
- Creates a road map for quality improvement.
- Manages the hiring of team members, performance reviews and terminations.
- Educates the team to improve soft skills, technical skills, and business Domain Knowledge.
- Identifies future learning education opportunities.
- Assists in transitions.
- Prepares baseline performance parameters at onshore locations.
- Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
- Develops program communications to employees.
- Develops training and related reward systems.
- Develops and implements key process improvement efforts and influences cross-functional efforts.
- Develops systematic approaches for assuring high-quality services.
- Influences the interface of key activities within the functions of the organization.
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Responsible for the success of the team.
- Works within established precedents and practices.
- Examines information to solve ongoing problems.
- Uses tact to exchange ideas and information concisely and rationally.
- Complies with all policies and standards.
- Performs other duties as assigned.
***Please also fill-out the Job Questionnaire on the Conduent website when you apply.***
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent,
we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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