Job description
Supervisor, Passenger Assistance (L7) - Newark Liberty International Airport (EWR) Newark, NJ
EWR00004003
JOB TITLE: Supervisor, Passenger Assistance (L7)
United Ground Express (UGE), a subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.
A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.
And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.
JOB SUMMARY:
The Supervisor, Passenger Assistance is responsible for supporting the Passenger Assistance team and delivering UGE’s flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. This position will consist of supervising a variety of duties within the airport, including:
Wheelchair Services
Baggage Assistance
Security duties as assigned
Queue line assistance
Other Duties as assigned
JOB RESPONSIBILITIES:
Ensure compliance with safety requirements, including security checkpoint
Establishing shift assignments for both full-time and part-time employees
Set a positive example for the station team members to ensure excellent customer service
Maintain a positive work environment, strong employee relations and collaborative relationships
Solicit customer feedback to understand customer needs and opportunities to improve their travel experience
Demonstrate a calm demeanor during periods of high volume or irregular operations
Provide coaching and direction to the station team to achieve or exceed performance and quality standards
Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service
Ensure all agents are properly trained and understand their assigned duties
Ensure any injuries, incidents, accidents, and/or customer service issues are properly documented and processed
Comply with all safety, security, and customer service quality standards and procedures
Perform other duties as assigned
MINIMUM REQUIREMENTS:
High School Diploma & equivalent work experience required; Previous supervisory experience.
Ability to manage airport operations independently
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership and service-oriented performance
Strong communication and interpersonal skills
Strong problem solving skills and drive for excellence
Organization and planning skills
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
Strong leadership skills, with the ability to motivate and coach others
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
MS Office applications
PHYSICAL REQUIREMENTS:
Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Willing to work outside in all types of weather conditions with exposure to loud noises
SCHEDULE:
Because of the nature of our business, it is important that you understand that we cannot guarantee any specific shift, schedule, or location to any employee. Although we will do everything possible to make assignments suitable to you, we must reserve the right to reassign and reschedule as the requirements of our business dictate. Both full and part time employees may be required to work on holidays.
ADA SPECIFICATIONS:
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
COMPENSATION
Salary: $52,000 Annually
UGE is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
United Ground Express, as an Equal Opportunity Employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
UGE Customer Service
United States-NJ-EWR - Newark
United Ground Express
Full-time
May 18, 2023, 1:51:02 PM
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