Job Summary:

Job Duties:

• Supervise, Train and Mentor Operations staff to support Underwriters in administration and processing of new business submissions and renewal management.

• Responsible for day to day independent decision making on the team's functions and roles and escalate to management when needed.

• Supervise resources, projects, and team workflow to align with the company’s overall vision. Implement strategies for meeting Operational objectives.

• Monitor individual and overall team metrics for work effectiveness and process improvements.

• Collaborates with management to solve for team roadblocks. Responsible for implementation of resolution or process improvement.

• Collaborate with Underwriting Leads to address day to day concerns and propose process changes.

• Participate in/deliver salary reviews, hiring/firing decisions, and performance reviews. Train staff on new technology, systems, process, and products.

• Executes training plans for Operations staff

• Make recommendations to their Manager on individual and team performance based on volume of accounts supported and SLAs.

• Motivate team to provide exemplary customer service by processing binders, policy issuance and midterm service request within the established timeframes.

• Gain a deep understanding of Product Set and understand marketplace and Broker dynamics that impact business flow and support requirements.

• Conduct with support from Direct Manager AW Connect preparation and conversations with agreement to meaningful, measurable, and goals supporting development of team/employee.

• Work pro-actively with our Business Leads and Business Development Teams in support of our new and renewal business plans.

• Work pro-actively with our Business Partners to support strategic initiatives.

• Participate in Allied World Learning and Development Opportunities online, in person and group training session.

• Perform Account Coordinator duties as needed.

Job Requirements:

• Bachelor’s degree or relevant years in the industry.

• Prior Supervisory Experience Preferred.

• Strong, demonstrated negotiation and influencing skills, strong written & verbal communication skills, strong organizational skills, and ability to work independently.

• Position requires knowledge of insurance and experience with internal customers.

• Proficient computer skills, especially in Windows-based systems Microsoft Word and Excel, and internet explorer-based applications.

• Strategic thinker and sound decision maker who takes action under the guidance of the Manager as needed

• The ability to assess situations independently to achieve positive results.