Job description
POSITION: Student Success Coach
DEPARTMENT: Office of Student Success & Retention Services
REPORTS TO: Director, Center for Academic Excellence
STATUS: Full-Time
POSITION SUMMARY: The Success Coach helps students develop skills, behaviors, and habits that contribute to success in college. These include academic and career goal setting, learning strategies, time management, self-regulation, and self-efficacy. Provides academic advising to undergraduate students and builds relationships that support their academic and career plans. This position is responsible for working one-on-one with students to help them develop effective learning strategies and become self-guided learners. The Student Success Coach will help students improve academically by identifying strengths and weaknesses and creating a structured and collaborative approach to support academic progress.
Essential Responsibilities
- Develops and maintains working relationships with counselors and administrators to promote the program
- Uses the Developmental Intrusive Academic Advising model to build relationships with new and current students to support student success and retention
- Coordinates and integrates initiatives that promote and enhance student services and activities
- Creates academic plans for students and communicates with them on a regular basis
- Assists students with academic and career advising, as well as assistance with students continuing on academic warning, probation, or dismissal
- Aids students in the understanding of graduation requirements, academic policies, and procedures, and assist students with unofficial degree audits.
- Refers students to other services on campus and off-campus such as academic advising, counseling and career services, tutoring, and other resources to support the students’ personal needs
- Serves as a student advocate and mentor, acting as a liaison among students, faculty, college departments, and community resources
- Assists with New Student Orientation, Wildcat Immersion Scholars Program, and other summer enrichment programs as needed
- Provides students with skills-building strategies that will promote self-guided learning
- Works with students to develop and strengthen time management and organizational skills
- Motivates students to take ownership of their own academic success
- Documents and monitors student academic progress.
- Assists students with developing critical thinking skills that promote good decision-making
- Plans and facilitates Student Success Workshops
- Provides specialized academic coaching sessions
- Assists students with focusing on individual goals and identifying steps to reaching goals
- Assists students with identifying obstacles that may interfere with their academic success
- Performs other duties as assigned
- Will require some evening and weekend hours
Knowledge, Skills, and Abilities:
- Knowledge and understanding of the organization, goals, objectives, policies, and procedures
- Knowledge and proficiency in computers, especially Microsoft office applications
- Strong knowledge of student support programs and ability to make referrals
- Possess strong oral and written communication skills
- Ability to meet deadlines and attention to detail
- Experience in teaching college-level students
Minimum Qualifications:
- Master’s Degree with at least 3 years of experience in academic advising or a closely related field.
- Mastery of proactive academic advising techniques
- General understanding of students’ affective domain and knowledge of resources to assist students’ needs.
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