Job description
- Lead hourly staff in providing friendly, efficient service to Registrar Office customers and campus partners on multiple campuses and centers throughout the state of Utah.
- Provide guidance and training for hourly staff.
- Assist in providing leadership in the professional development of hourly staff and in addressing staffing issues that may arise.
- Offer direct assistance and advice to the Associate Registrar regarding all functions and needs of the hourly staff.
- Monitor office needs and recommend proactive solutions to avoid future problems while adhering to university policies and procedures.
- Work both independently and in conjunction with office personnel in relevant functions of the Registrar’s Office.
- Pursue innovative and functional approaches to integrate office procedures and technologies (including but not limited to: Banner, EMS, and Curriculog) to serve USU students.
- Collaborate with all teams regarding institutional processes in the student information system (Banner).
- Support and advance the mission of the Registrar's Office.
- Maintain the confidentiality of student records in compliance with the regulations of the Family Educational Rights and Privacy Act (FERPA).
- Perform special projects as assigned.
- Four years of related experience; or an associate degree/vocational training plus two years of experience; or a bachelor’s degree.
- Extensive experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint), and databases.
- Strong verbal and written communication skills.
- Progressive professional experience leading employees.
- Experience using the Banner student information system.
- One year of supervisory experience.
- Excellent customer service and interpersonal communication skills.
- Able to switch from one thing to another with great ease.
- Excellent computer skills and adaptability to new technologies.
- Excellent critical thinking skills.
- Skilled in creative problem solving.
- Skilled with basic office equipment, including printers, copiers, and telephone systems.
- Excellent organizational skills, attention to detail, and ability to prioritize tasks.
- Experience in interpreting and apply various guidelines, policies, and procedures.
- Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
- Cover Letter to be typed/pasted at the end of your application
Our core values include: service, trust, integrity, collaboration, and compassion.
Within the Registrar's Office, our teams include:
- Registration
- Tuition and Payment
- Records
- Graduation
- Transfer Articulation
- Academic Scheduling
- Concurrent Enrollment
- NCAA Academic Eligibility
- University Catalog
- Degree Audit
USU’s statewide system features three residential campuses, 30 total campus locations, and 23 Extension education centers. The university employs 903 full-time faculty members, 124 executive administrators, and 1,649 full-time support staff. USU offers 115 undergraduate majors, as well as 91 master’s and 42 doctoral degrees. Learn more about USU.
A core characteristic of USU is engagement with communities and people in economic development, improvements to quality of life, and human capital. Through the practical application of knowledge, the University and its faculty engage and share expertise with the state, nation, and world, preserving the historical land-grant tradition of partnering with communities to address critical societal issues in the interest of the public good.
The USU main campus is located in beautiful Logan, Utah, a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region.
USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program to support careers for partners who are also seeking employment.
USU endeavors to provide reasonable accommodations to ensure equal access in all aspects of employment to qualified persons with disabilities. To request a reasonable accommodation for a disability, please contact the university’s ADA Coordinator in the Human Resource office at 435-797-0122 or submit a request at hr@usu.edu.
USU Land Acknowledgment
Notice of Non-discrimination
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266
For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:
updated 11/2022
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