Job description

Pandora in the Tucson Mall is looking for a dynamic, driven and creative General Manager to join our management team!

Who we are and what you can expect from us….

The Michaels Group is a Franchisee for Pandora Jewelry – now the largest specialty jewelry company in the world. As part of our team you will enjoy:

· Upscale work environment

· Competitive wages plus bonus

· Paid time off

• Benefits including Medical, Vision, Dental, 401K and Life Insurance
• Professional Training and Development
• Employee discount
• Opportunity for growth and development

Honesty, Integrity and Fairness guide our approach in all matters - from delivering extraordinary customer service to offering a challenging and rewarding place to work.

Who you are and what we will expect from you….

Our General Managers to know everything about our product, immerse themselves into our Brand and culture, and take pride in providing every guest with a best-in-class customer experience. They are constantly looking to hire and develop top talent, while maintaining focus on excellent sales results. Whether it be learning new merchandise collections, developing a strong client base or strengthening store operations, you will work with beautiful products and amazing people that challenge, inspire and develop them daily.

Responsibilities of a General Manager:

• Genuine love and passion for PANDORA, and PROUD to be a Brand Ambassador
• Ensure desired brand philosophy and experience is being fostered through customer interactions
• Build a high performing selling environment that is always committed to exceeding customer’s expectations and delivering the highest level of customer service.
• Mentor, lead and encourage a team that is accountable for store results and consistently achieves key store metrics
• Implement action plans to improve key performance indicators to maximize business
• Foster an inspiring environment for learning and support the ongoing development of the store team.
• Recognize performance through “in the moment” coaching
• Hire, train and inspire a best-in-class sales team
• Build a network of qualified talent within the community to fill open positions
• Ensure compelling visual standards are always met
• Maintain optimal floor coverage and schedules to maximize store productivity
• Identify, document, and resolve performance issues and policy violations in partnership with the District Manager and Human Resources

Qualifications of a General Manager:

• 3-5 years of management experience in a luxury goods or comparable retail environment
• Proven leadership skills and the ability to communicate effectively with all levels within the organization
• Strong business acumen with the ability to confidently analyze selling reports and speak to the store’s business
• Demonstrates the ability to recruit, coach and develop a team

We are an Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Retail management: 3 years (Preferred)

Work Location: In person

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