Job description

Job description

Kilwins Alpharetta City Center (Downtown Alpharetta)

251 Market Place, Alpharetta GA 30009

General Manager

Job Title: Store Manager

Reports To: Store Owner

FLSA Status: Exempt

Effective Date: Immediate/when candidate is available to start

Salary: Market Rate + Quarterly Bonus

Hours: 35-45/week depending on the season

Benefits: 1 week paid time off (after 1 year of service)

Job Summary:

The Store Manager (SM) will regularly exercise discretion in managing the

overall operation of the store—you must be a decision maker and a

delegator as well as a doer! A majority of time is spent supervising and directing

the workforce, making staffing decisions, and running the overall day to day operation of the store. The SM is responsible for keeping labor overhead and food costs down while increasing sales. Will be responsible for customer satisfaction, team member supervision, scheduling, merchandising, quality control, and maintaining a well-trained team. Flexibility, strong communication skills, leadership, and the desire to provide an excellent experience for customers is crucial to success in this position.

Essential Functions: (Encompassing but not limited to)

1. Leadership – set goals and model how to achieve success in all aspects of

store operations. Constantly review store environment and key business

indicators to identify problems, concerns, and opportunities for improvement.

2. Growth – identify, develop and implement strategies to increase

profitability. i.e. corporate sales, hotel marketing, catering, take-it-home, and fudge

sales.

3. Demonstrate a calm demeanor during periods of high volume or unusual

events and manage smooth transitions thereafter to keep store operating to

standards and to set a positive example for the store team.

4. Promote Kilwins Best Practices for building customer relationships and

growing the business. Exceptional hospitality is a top priority.

5. Maintain an excellent store atmosphere, functionality, and appearance by

paying attention to inventory, cleanliness, and positive attitudes.

6. Manage with integrity, honesty and fairness.

7. Office organizational skills & POS management

8. Quarterly inventory management & quality control

9. Corporate and outside gift sales management including use of CRM

10. Oversee the hiring, training, and scheduling all team members by Team

Manager. Ensure proper paperwork and filing is done by Team Manager.

11. Follow corporate marketing plan and installation/take down of promo

displays (POP).

12. Address issues with team in a timely, respectful and professional manner.

Expect professional behavior from staff…nip grooming issues, cell phone use,

gossip, negativity, scheduling issues, etc in the bud.

13. Defrost ice cream cases, maintain and organize freezers, manage deliveries

from kitchen & waffle cone baking/scheduling.

14. Assist in managing inventory, placing orders to KQC and non-KQC

vendors and keep close tabs on what is profitable. Manage daily packaging

needs and assist with deliveries/restocking.

15. Work with kitchen staff to achieve changing inventory needs, ensure

adherence to corporate recipes and food safety guidelines, and quality control.

Manage production of special, corporate, and holiday orders.

16. Holidays, most weekends, and special event shifts are mandatory. In the

event of your absence on weekends/special events, must have adequate team

in place including Team Leader.

17. Manage day sheets, banking deposits, POS drawers, and change orders.

18. Manage maintenance of appliances; freezers, dipping cases, walk-in

coolers, etc. with regularly scheduled appointments to address issues, filters,

cleaning etc.

19. Manage technology including computers, scales, and POS systems.

20. Manage general cleaning duties daily, weekly, monthly and annually as

needed; daily and deep cleaning is a priority.

21. Excellent communication with team members and guests.

22. Attend Kilwins Chocolates Franchise regional webinars twice annually and

browse KCF Friday Spotlight for new information, ideas, and general

franchise news

23. Communicate with Owner in regularly scheduled weekly

Leadership:

• Act as a mentor and lead by example for the development of team members. By being

proficient in all areas of operation, it becomes the responsibility of the General

Manager to educate, train, retrain, and develop team members.

• Self-Leadership and Self-Directed
• Expose leadership to growth opportunities
• Recognize that people are our most valuable asset and place priority on developing

people

• Interview potential hires as needed and counsel current team members as needed
• Create a fun work environment
• Establish goals for measuring standards for operation and personal development
• Encourage growth for the team members by demonstrating a commitment to personal

learning

• Accept personal responsibility for personal decisions and actions
• Spontaneously recognize and celebrate team member success
• Oversee team meetings and shift leader meetings; host and lead your own management team meetings

Physical Demands:

The physical demands described here are representative of those that must be met by an

team member to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

• While performing the duties of this job, the team member is:

§ Regularly required to talk and hear.

§ Regularly required to stand, walk, lift and/or move up to 50 pounds.

§ Regularly required to use hands to touch, handle, or feel; reach with hands and

arms; climb or balance; stoop, kneel, crouch; and taste or smell; lift and/

or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color

vision, peripheral vision, depth perception, and ability to adjust focus.

Key Performance Indicators (KPI):

· COG: 29% of sales or lowering (including paper and delivery)

· Labor: 16% of sales or lower

· Sales Growth: 3% or higher

· Fudge Sales: 15% or higher

· Store cleanliness (must be ready every day for Kilwins Corporate to come visit and do their 5 star review)

· Team development

· Working on the business and not just in the business

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• Paid time off

Shift:

• 8 hour shift

Work Location: In person

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