Kinsley Power Systems is seeking a Start-up Service Coordinator to join their growing team! The Start-up Service Coordinator (SSC) is responsible for coordinating scheduling, execution, and close out of the start-up process on new equipment sales. An expert in all facets of communication, organization, planning, and execution, the SSC works to maximize customer satisfaction with the start-up experience by clearing internal/external barriers, arbitrating conflict resolution, and balancing real-world demands within a framework of standards, profitability, and efficiency. The role reports directly to the Director, Operational Excellence (OPEX).

Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales and rentals for over 55 years. We are a KOHLER generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley we are dedicated to exceeding our customers’ expectations in an environment that is enjoyable and rewarding.

If you want to join a growing company with strong family values, a great culture, a company where you are valued for your hard work and have opportunities to grow – then look no further, come join our Kinsley family!

Start-up Service Coordinator Responsibilities:

• Acts as the primary point of contact for internal Sales team and external customer on coordination and execution of equipment start-up by the Service team
• Manages the SU and SU+ processes between Service and Sales, end-to-end
• Serves as coordinator, liaison, and arbitrator between internal and external parties to optimize start-up outcomes
• Optimize the balance of all competing interests/factors to maximize customer satisfaction, start-up profitability, and efficient use of technician labor capacity
• Oversees scheduling and execution of all equipment start-ups through the Service Administrators at the branches, driving schedule dates within 48 business hours of request
• Follows start-up work from initiation to completion by technician, keeping all relevant internal parties informed on progress/barriers
• Additional duties as assigned
  

Preferred Start-up Service Coordinator Skills:

• Bachelor’s degree plus three + years related experience; equivalent combination of education and experience will be considered on a case-by-case basis
• Computer proficiency in Microsoft Office applications required, and Great Plains software, preferred
• Exceptional verbal and written communication skills with a focus on superior customer service
• Ability to travel to other branch locations or to customer sites (less than 5%)
• Demonstrated ability to work independently, under pressure and to multi-task

Start-up Service Coordinator Benefits:

• Competitive compensation and Paid Time Off (Personal, Parental Bonding, Bereavement, Volunteering)
• Comprehensive health benefits (Medical, Dental, Vision, 401k + match, Company Paid STD/LTD/Life + more)
• Advancement opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.