Company Name:Quality Food Centers
Position Type:Employee
FLSA Status:Non-exempt
Minimum Pay Range:18.94
Maximum Pay Range:21.15

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the Coffee Shop Lead and department manager in achieving sales and profit goals established for the department, and monitor and control all established quality assurance standards. Work closely with the Coffee Shop team, as well as the Deli department to create an environment that is engaging to customers. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare coffee shop items per customer requests using proper coffee shop equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Coffee Shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
• Order, label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Use all equipment in coffee shop such as refrigerators, and u-boats according to company guidelines.
• Display a positive attitude.
• Understand the store’s layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Assist Coffee Shop Lead to plan, organize and supervise the inventory process.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues and illegal activity, including robbery, theft or fraud.
• Train and coach coffee shop clerks in proper procedures and processes.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Must be at least 18 years of age
• Current food handlers permit once employed

Desired Previous Job Experience:

• High school education or equivalent
• Management experience
• Retail experience
• Coffee Shop experience
• Culinary Arts experience/background
• Second language

The final rate of pay is determined at store level based on prior equivalent work experience.

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

Below is a list of some of the benefits we offer our associates.

Health & Well-being Benefits:

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits:

• Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
• Potentially bonus eligible depending on varying criteria by location
• Associate discounts

Growth and Development Benefits:

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: West

States: Washington
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