• Support and maintain in-house Audio-Visual Equipment
• Set-up live events and presentations
• Troubleshoot problem areas in a timely fashion
• Provide end-user and training assistance as required
• Set up Video conferences

• Excellent technical knowledge of teleconferencing, presentation, and other AV hardware
• Effective interpersonal skills and relationship-building skills.
• Candidate must have a flexible personal schedule in order to service clients throughout the business day and be available for after hours service as necessary
• Audio (Audio Mixers, PA Systems, Wired and Wireless Mic’s)
• Video (HD and standard format projectors, Video distribution and video switcher systems, AMX Panels)
• Videoconferencing (experience with Cisco, Vidyo, Skype)

• High school diploma or equivalent

• Effective Effective oral, written and interpersonal communication skills, to all levels, from senior management to line/staff associates.
• Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.
• Experience Supporting Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote control.
• 1 year Minimum related work experience

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

• Spanish Bi-lingual skills
• Call center experience
• Completion of training or certificate program for technical support.

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.