Job Description

Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services issues and manages Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a large role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.

Nordstrom is looking for a Sr. Project Manager to own and project manage the execution and delivery of key Nordstrom Card Services product strategies to enhance the customer experience and contribute to the overall success of Nordstrom.

Key Responsibilities

• Own and manage the execution schedules and delivery of credit projects and ensure project deliverables meet strategic objectives.
• Collaborate effectively with Bank partners and with cross-functional partners across the organization, such as Platform configuration teams, Vendors, Marketing, Analytics, Risk, Legal, Compliance, and Product Management, to define and align on business, tech, risk, and operational requirements while meeting key milestones and timelines.
• Partner with Data & Analytics to ensure business requirements are fully met through the segmentation process and participate in the data validation process.
• Identify, track, socialize and mitigate risks through the development of contingency plans.
• Remediate incidents in partnership with multiple teams as required.
• Report validation of implementations to various stakeholders across bank partner and Nordstrom.
• Contribute to the analysis of project results by sharing key operational data and learnings.
• Participate in the annual, quarterly, and monthly planning efforts.

Requirements

• Bachelor’s degree in Business Administration or equivalent.
• 6+ years project or program management experience managing large, complex, high visibility initiatives.
• Project Management Professional (PMP) certification is a plus.
• Experienced leading through influence in fast-paced environments with progressively larger responsibility.
• Experience in credit cards and/or payments a big plus.
• Demonstrated ability to engage with business leaders, vendors and peers through effective written and verbal communication and strong interpersonal skills.
• Can anticipate and adapt to new situations and/or changing demands and respond proactively to enhance the customer experience.
• Ability to manage ambiguity by creating structure, process, and prioritization.

Competencies

• Customer obsessed
• Ability to translate ideas into action
• Detail oriented
• Consistently achieve results

This role is fully remote except for if you are located in the Denver, Colorado area and then it would be hybrid - coming into the office 1-2 times per week.

Nordstrom Payments and Loyalty is able to offer remote
employment of this position in all US
states except: AL, AR, DE, FL, GA, IN,
IA, LA, MD, MS, MT, ND, OH, OK, PA, SC,
TN, VA, VT, WV, and WY.
#LI-Remote

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $80,000 - $155,000 annually, Colorado: $80,000 - $132,000 annually, Nevada: $80,000 - $132,000 annually, New York: $80,000 - $155,000 annually, Rhode Island: $80,000 - $132,000, Washington: $80,000 - $155,000 annually