Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
This position is responsible for delivering customer and market insights to T-Mobile Marketing (Product Management and Segment Marketing) and Product Development business owners. Position assists in all phases of qualitative and quantitative primary research including creation of project briefs, vendor selection and management, drafting surveys, moderator's guides, and screener questionnaires, analysis and presentation of research findings. Position writes reports by synthesizing data and provides actionable recommendations, presenting findings to Sr. Manager, Director, VP-level business owners.

Job Responsibilities:

• Conducts primary research including writing requests for proposals, supplier selection and management, survey writing, interpretation and research reporting, makes methodological recommendations, and drafts survey questionnaires and moderator’s guides.
• Works with stakeholders to identify business needs, estimates research budget, and writes research plans and proposals to address those key business questions.
• Summarizes data analysis into actionable reports and present results.
• Manages biannual and quarterly product studies, including product lineup and satisfaction.
• Mines existing surveys and consumer data on a regular basis, to deliver insights regarding consumer satisfaction and usage behavior.
• Manages vendors to bring projects in on time and within budget.

Education:

• Bachelor's Degree Marketing, Business, Analytics or related field (Required)
• Master's/Advanced Degree (Preferred)

Work Experience:

• 4-7 years Marketing research on consumer products on either vendor or client side experience.
• 4-7 years Experimental research design experience and training.
• 4-7 years Experience of using syndicated research in an analyst, planning, or product management function with demonstrated ability to research specific topics and deliver insights that answer or address specific business or customer questions.
• 4-7 years Direct experience working in one or more of the following industries US wireless (e.g., carrier, OEM, software provider, infrastructure provider, consulting or research firm), consumer electronics or technology.
• 4-7 years Direct interaction with marketing or sales professionals providing information/solutions, working collaboratively.
• 4-7 years Indirect leading of cross-functional professionals, Loyalty & Satisfaction Research (Brand & Advertising Research), Competitive Analysis, Database Marketing, Products/Services Innovation & Development, Internal Tools Development.

Knowledge, Skills and Abilities:

• Data Analysis (Required)
• Cross Functional Relationships (Required)
• Vendor Management (Required)
• Market Analysis (Required)
• Competitive Analysis (Required)
• Business Case (Required)
• Consumer Electronics (Preferred)
• Wireless (Preferred)

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $121,100.00 - $163,900.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.