SUMMARY

We are seeking an enthusiastic Casher/Deli Clerk. As a Cashier, you will provide excellent customer service while accurately processing sales transactions for both fuel and merchandise. He/she will assist in Spokane Tribal Enterprises Spoko Fuel operations, in addition to ensuring and maintaining a clean and safe work environment.

As the Deli Clerk, you will provide exceptional service to customers by taking orders accurately, preparing food products and serve customers with a smile. He/she is also responsible for maintaining all self-serve areas (i.e., coffee dispensers, fountain soda machine, condiment, center, etc), maintaining clean work areas, updating and preparing display items, and informing customers about food specials, promotions, and new items; ensuring customers select products that best fit their needs.

DESCRIPTION

Title: Cashier/Deli Clerk

Work Schedule: Seasonal. Part-time/Non-exempt. Flexible shifts required (all days of the week and hours, holiday and special events). Work schedule is contingent and determined by business needs.

Reports to: Two Rivers Spoko Fuel General Manager

Location: Two Rivers Spoko Fuel, Davenport, WA

MISSION

“Our mission is to develop and engage in businesses that create sustainable economic development & employment opportunities for the Spokane Tribe. Engaging and supporting the local communities and Enterprise staff through business operations and outreach programs.”

KEY ROLES and RESPONSIBILITIES

• Provide excellent customer service to all patrons via Spokane Tribal Enterprises (STE) policies and procedures.
• Conduct sales transactions accurately and in a timely manner.
• Operate a cash register by scanning all merchandise UPCs to display retail pricing of customer purchases on the display monitor.
• Enter all sales transactions into the cash register and process payment types, ensuring accurate and funds are accounted for.
• Review customer credit cards and identification via established STE Spoko Fuel policies and procedures. Responsible for obtaining electronic authorization for all charges.
• Issues sale receipts to all customers and count back correct change for all cash paying customers.
• Performs duties displayed on Spoko Fuel cleaning and daily task lists; stocks and merchandises as instructed by management.
• Document unit inventory counts of tobacco products and cash register counts at the beginning and end of every shift.
• Ability to identify and resolve customer needs, complaints and problems.
• Must ask for identification to verify age for any patrons purchasing alcohol or tobacco products and input date of birth into the cash register.
• Must ask for identification verification for all Tribal and Inter-Tribal persons requesting discounts and document information in appropriate log(s).
• Ensure established safety protocol is adhered to and be proactive in ensuring work environment meets safety standards. Ensure any applicable and required safety equipment is worn per protocol.
• Execute and ensure all applicable food safety and sanitation regulations/procedures are abided by, including weights and measures, health and sanitation and ensuring safe work practices are followed.
• Cooperate with other team members to ensure customer satisfaction.
• Prepare food items for cold case, hot case, fresh pack, salads, special orders, and party trays.
• Maintain self-service offerings (i.e., coffee bar, fountain soda machines, and condiment center).
• Follow recipes to ensure quality and consistency of final product.
• Follow established protocol when preparing, storing, rotating, and stocking food items/product. Ensure all prepared items are labeled, dated, covered, and rotated.
• Monitor food levels and replenish items in a timely manner.
• Monitor product quality and freshness and ensure proper rotation of product.
• Complete product spoilage and transfer records, as needed.
• Maintain accurate department signage and pricing.
• Update display cases and other customer-facing areas to ensure new and promotional items are showcased.
• Receive vendor product deliveries, including but not limited to moving, sorting and stacking cases.
• Assist in maintaining backroom supplies and equipment, as needed.
• Ensure and maintain work areas are clean and ready to service customers via cleaning surfaces, equipment, floors, removing trash and confirm all equipment and/or tools are operational and in safe working condition.
• Comply with all safety regulations and requirements to preserve the safety of employees and all others in the work location.
• Ensure store is free of litter and spills, all equipment is sanitized and in safe good working condition.
• Must wear safety equipment accordingly, as outlined in safety protocols.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

• Must be 18 years of age or older.
• Must obtain a Food Handler’s Permit within 14 days of employment.
• Must obtain an Underground Storage Tank Class C Certification within 14 days of employment.
• Must abide by all safety guidelines and familiarize self with and follow all Tribal, Federal and applicable Washington State laws pertaining to convenience store operations.
• Must work flexible shifts (all days of the week and hours, holidays, and special events).

TRAITS AND SKILLS REQUIRED

• Excellent oral and written communication skills, organizational skills, in addition to encompassing the ability to deal effectively with people in multifaceted work environment.
• Maintain professional composure during stressful situations and conditions.
• Encompass basic reading, writing and math skills.
• Punctuality and consistency in time and attendance required.
• Be self-motivated and demonstrate ability to work individually and as a team.
• High energy, enthusiastic, and conveys enthusiasm for our products, core values and company philosophy.
• Professional conduct at all times; courteous, business-like contact with co-workers, customers, vendors, and community at large. Communicate professionally and respectfully at all times.
• Ability to comprehend and follow company protocols and regulations regarding food handling and sanitation.
• Ability to visually examine products for quality and freshness.
• Ability to comprehend food production and fundamental cooking techniques.
• Encompass safe and proper knife-handling knowledge.
• Maintain a courteous and professional demeanor when interacting with co-workers, customers, vendors, and community members.
• Abide by all safety guidelines and familiarize and follow all Tribal, Federal and applicable Washington State laws pertaining to convenience store operations.
• Dress in a clean and proper uniform via Dress Code Policy.

EDUCATION

• None.

SUPERVISORY CONTROL

• None.

ENVIRONMENTAL and WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• STANDING- Must be able to stand for long periods of time and without defined break periods and working unaccompanied.
• HEAVY LIFTING - Frequent bending, twisting, kneeling, and safely lifting at least 50 lbs. in narrow spaces.
• Ability to safely lift heavy items, up to but not limited to 50 lbs.
• Ability to work with arms bent for entire shift.
• Ability to push and pull with arms up to a force of 20 pounds (i.e. utilizing a hand truck).
• Ability to grasp, reach and manipulate objects with hands throughout workday; requires hand-eye coordination and may require bilateral coordination of hands
• At times may work with or near moving mechanical parts, in high precarious places (i.e. ladder work), and in cold/hot climate conditions.
• Exposure to extreme cold temperatures, i.e., walk-in freezers.
• NOISE – Exposure to constant or intermittent sounds or a pitch or level sufficient to cause marked distraction or possible hearing loss.
• Climbing 20’ ladders.
• Frequent bending, twisting and lifting in narrow spaces.
• Maintain professional composure during stressful situations and conditions.
• Follow policy and procedures in emergency situations, i.e. theft, robbery, power outages, network and equipment failures, etc.
• ATMOSPHERIC CONDITIONS – Exposure to conditions such as fumes, noxious odors, dusts, mists, gases, chemicals, pesticides, deicer, that may affect the respiratory system, eyes, or skin. Heavy cleaning with strong chemicals, as needed.
• EQUIPMENT USED – Operate equipment, such as meat and cheese slicers, scales, fryers, cash registers, etc.
• HAZARDS
  • Proximity to moving, mechanical parts.
  • Exposure to electrical shock.
  • Working in high, exposed places.
  • Exposure to toxic or caustic chemicals.
• Must wear appropriate personal safety gear.
• Follow policy and procedures in emergency situations, i.e. theft, robbery, power outages, network and equipment failures, etc.

COMPENSATION

Seasonal, part-time, non-exempt. Pay rate is $16.00 per hour. Benefits package includes personal time off (PTO) (accrual rate determined by years of service). Professional development opportunities are available contingent upon funding and approval.

DISCLAIMER

Spokane Tribal Enterprises reserves the right to hire according to its Indian Preference Policy. All applicants are subject to a pre-employment drug screening and background investigation. All positions with the Spokane Tribal Enterprises are subject to a 90-day orientation period.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

All applicants must complete an online application.

APPLICATION PROCESS

• All applicants must complete an online application.
• Incomplete applications will not be considered.
• Complete all required fields of the online application.
• Do not write “see resume” in any of the application fields, please fill in requested information. If a question does not apply to you, notate “not applicable” or “n/a”.
• Resumes alone will not be accepted in lieu of completing the online application.