Home Office - MO

Remote

Missouri

The Finance Specialist role will support the disputes team, a division within the Financial Services department of H&R Block. The disputes team plays a vital role in supporting claims processing for our financial product offerings including both our prepaid and debit card platforms. The disputes team is responsible for investigating and resolving disputes and ensuring our clients receive prompt and accurate case resolution. We are seeking a motivated and detail-oriented individual to join our team as a Finance Specialist. In this role, you will be responsible for processing fraud claims and disputes. The ideal candidate will have excellent communication and problem-solving skills, the ability to work independently and as part of a team, and the ability to adapt to a fast-paced environment.

Compensation Range: $19-$23/hour

Responsibilities:

• Independently investigate and process fraud claims and disputes in accordance with company policies and procedures
• Analyze and review all relevant information to make accurate decisions on claims and disputes
• Communicate with customers, internal departments, and external vendors to gather information and resolve issues
• Ensure all required documentation is obtained and processed accurately
• Maintain accurate records and documentation of claims and disputes
• Participate in training and development opportunities to enhance knowledge and skills

• 0 - 2 years’ experience in financial services/banking preferred or equivalent
• Strong attention to detail and ability to analyze and interpret data
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Preferred Qualifications:

• Prior experience in fraud detection, investigations, or related field
• Knowledge of Reg E requirements
• Experience in Financial Services/Banking
• Bilingual in English and Spanish

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

17.79

26.92

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Financial Services

Regular

Yes