JOB TITLE: Spa Attendant

DEPARTMENT: Spa

DIRECT REPORT: Assistant Spa Manager

FUNCTION:

Spa Attendant possesses exceptional guest relations and communication skills. They maintain a working knowledge of all spa services, answer questions about the spa and its amenities and manage the spa schedule throughout the day.

RESPONSIBILITIES:

• 
  The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service.
• They are responsible for keeping the lounge, locker room, fitness center and other guest areas neat, clean, and stocked with all amenities.
• Help therapist turning rooms between guests and with spa laundry when needed.
• Escort guests to their lockers and issue robes and slippers.
• Provide orientation tour, explaining spa amenities offered and answering guests’ questions.
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the lockers, lounge, wet facilities, and co-ed area.
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets; inform management when stock is low.
• Review guest appointment/schedules as needed.
• Help make sure the wet facilities and locker rooms are tidy and clean.
• Maintain floors in wet facilities.
• Assist guests to their appointments as needed.
• Ensure an adequate supply of all guest supplies and amenities within the assigned area and ensure immaculate presentation of these items.
• Ensure treatment rooms are always stocked with linen and supplies.
• Ensures complete guest satisfaction.
• Appropriately utilize reservation systems, maintenance records, and guest experience database as vehicles of communication to ensure guest satisfaction.
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa services.
• Always maintain a clean work area.
• Interact with guests and giving them a positive impression of the spa.
• Contribute to the security of the spa facility by monitoring the access of guests and escorting them to treatment areas.
• Maintain the cleanliness and presentation of all spa areas.
• Dispose of trash; bring dirty linens to the proper area for laundering; and stock towels, linens, supplies and amenities in area as needed.
• Maintain orderliness, cleanliness, and presentation of all spa areas.
• Attend all meetings and training required of your department or the company in general.
• Work harmoniously and professionally with co-workers and managers.
• Ensure compliance of daily opening/closing checklists by walking and ensuring assigned areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment.
• Practices the WinStar World Casino and Resort and Winston Hospitality culture.
• Conduct self in a professional manner always and work the hours required.
• Following all spa standard operating procedures (SOP).
• Other duties as assigned. This position may perform additional duties as assigned based on business needs that may be outside the scope of these normal duties.

TECHNICAL EXPERIENCE:

Skills and Specifications

• Punctuality, professionalism and be a self-starter
• Professional communication skills, both written and verbal
• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must be well groomed in uniform.
• Must have schedule availability to include evenings, weekends, and holidays
• Must understand and maintain confidentiality in all circumstances.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations.
• Ability to stand for long periods of time.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including

10 key adding machines, computers, fax machines, and photo copiers.

• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures
• Possibly be exposed to secondhand smoke

EDUCATION AND QUALIFICATIONS:

• High school diploma or GED equivalent
• Prior experience in retail, hospitality or salon/spa industry strongly preferred
• Experience with salon/spa software and Microsoft office is preferred though general computer knowledge is required
• Ability to sell and educate clients on products and treatments

GROOMING/UNIFORMS:

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

LICENSES OR CERTIFICATES:

The ability to obtain any certifications, licenses or permits that may be required by law or by company Regulations.

Must have or be willing to obtain Shallow Water Lifeguard Certification which includes CPR & First Aid training.