POSITION SUMMARY:

This position is responsible to provide exceptional guest service by courteously answering phones, greeting guests, making appointments and maintaining Spa area. Ability to work a flexible schedule, including weekends is required.

The position requires flexibility, organizational skills and a focus on customer service.

POSITION RESPONSIBILITIES:

• Must be able to work in a fast paced environment.
• Must be multi task oriented.
• Must be able to work well with others and as a team.
• Schedules appointments accurately.
• Must be able to handle the computer system and all cash handling procedures.
• Answer phones promptly and friendly.
• Must be able to work well under pressure.
• Knowledge of spa treatments.
• Stock brochures at front desk.
• Restock retail items.
• Perform other tasks as assigned by Manager or Assistant Manager.
• Participate and attend in all training classes and staff meetings. Checks lights and equipment to ensure all are working, reports problems to maintenance.
• Follows safety procedures and maintains a safe work environment.

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Education/Training:

High school diploma or equivalency preferred.

Experience/Knowledge:

Reception desk and/or salon/spa experience preferred. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required;Computer literacy:Working knowledge ofMicrosoft Office Applications.

Special Requirements:

Ability to lift 20 – 35 lbs; Work in an upright standing position for long periods of time; Walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Ability to detect auditory and/or visual emergency alarms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions; Complete all required forms. Ability to work extended hours and weekends.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.