Job description
Who We Are
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.
Come join us! For more information visit OWLServices.com and follow us on LinkedIn.
The Role
This position supports the department by sourcing, qualifying and contracting vendors, building collaborative relationships, monitoring and developing their performance, and acting as the prime point of contact for vendors over commercial, contractual and practical arrangements. The position is expected to use independent judgment and discretion to locate vendors and negotiate terms with those vendors in a way best benefitting the Company.
Responsibilities
Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing- Negotiate pricing and service terms with vendors for contracted services
- Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for the Company
- Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership
- Analyze location alignment and capacity opportunities; recommends improvements to leadership
- Understand varying scopes of work of our clients and convey those requirements to vendors
- Establish and grow relationships with vendors
- Work with operations team to identify and replace underperforming vendors
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Must be available to adjust work schedule during high peak periods when necessary
- Travel, as needed, to meet vendors and assess and identify opportunities of growth or improvement of processes (potential travel of 10%)
Professional Skills
Customer Service – Proficient- Verbal Communication – Proficient
- Written Communication – Proficient
- Teamwork – Proficient
- Relationships – Proficient
- Negotiation – Advanced
- Organizational Awareness – Proficient
- Learning Agility – Proficient
- Analysis – Proficient
- Problem Solving – Advanced
- Process Orientation – Proficient
- Prioritization – Proficient
- Excellent Microsoft product skills - high-level experience with Excel and Word required
- Experience/ability to setup/lead meetings or plan remote business events required
Qualifications
Bachelor’s degree or related experience- Experience in Facilities, Supply chain, or Procurement preferred
- 3-5 years customer service or related experience preferred
Compensation and Benefits
- PTO
- 401(k) match
- Health, dental, vision, and life insurance
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