McLeod Software is the leading developer and provider of transportation management software to trucking and freight brokerage companies in the United States. We are rapidly growing and are highly respected within the transportation industry. We believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success, and we look for individuals who take pride in their work and in being a member of our team. We count on our employees to take action and to do things that will help us to keep building healthy partnerships with our customers. There is an immediate opening for a Software Support Specialist to be based out of our Birmingham, AL office.

The Software Support Specialist will be responsible for providing software support and solutions (via phone or email) for McLeod customers related to general instructional and/or technical problems pertaining to McLeod Software's various products (LoadMaster and Power Broker) as well as third party vendor interfaces.

Responsibilities:

• Accept software related request from customers and provide assistance
• Troubleshoot software and identify root causes of software problems
• Ability to analyze software related issues and propose solutions
• Document software support activities thoroughly, accurately and in a timely manner
• Triage request for custom programming items and assign work orders to Business Analyst for further evaluation
  
  

Qualifications:

• Strong verbal and written communication skills
• Customer ticketing/tracking processes experience
• Experience in the transportation or logistics industry (a plus)
• Microsoft SQL Server and ability to write simple queries (preferred)
• Ability to travel on occasion (approximately 5 – 15%)
  
  

Education:

• Bachelor's degree, or 2+ years related support experience

About Us:

Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.

With an established base of more than 1,200 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.

McLeod Software owns our national headquarters building in Birmingham, Alabama, and a training facility in Downers Grove, Illinois. We employ more than 650 professionals.

McLeod Software does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are an equal opportunity employer and we participate in E-Verify.

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