POSITION SUMMARY:

The primary responsibility of the Slots Guest Services Representative is to assist guests with slot machine payouts and enrollment to the MGM Resorts International Players Club program. All duties are to be performed in accordance with departmental property policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Pays slot machine jackpots, perform hopper fills, and complete the required paperwork neatly and accurately
• Enroll guests into the MGM Resorts International Players Club
• Make minor repairs to slot machines by clearing coin jams, hopper jams and EZ-Pay ticket jams
• Circulate through an assigned section and responds to slot machine lights in a quick and timely manner
• Keep well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination
• Maintain a “pouch pay” currency bank to pay hand-pay jackpots and provide change assistance to guests
• Recommend shows, restaurants and attractions to guests and stay current on company and departmental news and events to answer guests’ questions
• Report all underage persons to Supervisor and/or Security, as needed
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

REFERRED:

• Guest Service experience
• Experience in a slot department
• Experience working in a similar resort setting