Job description
At ChaosSearch, our mission is to enable every organization to have fast and easy access to data. Our Cloud Data Platform uniquely eliminates the architectural complexity that causes today’s solutions to fail and delivers rapid time to insights paired with simultaneous reductions in time, cost and risk. Our global customers are large data-driven enterprises including: Blackboard, Digital River, Equifax, and others.
The Role
ChaosSearch is in search of a Customer Site Reliability subject matter expert with a strong DevOps background who will serve as a key technical contact for one of our high-profile clients. In this role, you will partner with your colleagues on our platform and core Engineering teams as well as our technical account managers to ensure that our client is successful.
Join our Boston-based team of startup entrepreneurs and technologists who have already succeeded in creating something truly extraordinary using our patented technology. ChaosSearch’s team is made up of people who love working on wonderfully interesting and yes hard problems. So if you have a passion for cloud, databases, distributed systems, computer science, and of course delighting customers, we’re looking for you!
Responsibilities
- Collaborate with the ChaosSearch internal team and the client to ensure the client has success deploying, operating, monitoring and troubleshooting ChaosSearch and associated use cases.
- Collaboration with ChaosSearch colleagues will be in office while work with the customer will be mainly remote (on-site as needed, infrequent < 10%)
- Manage updates and new product releases with the client
- Create and deploy new development tools and infrastructure
- Design and implement ways to automate and improve deployment processes
- Work with software engineers to ensure that development follows established processes and works as intended
- Develop and review both internal and external facing scripts while looking for ways to improve onboarding and adoption
- Collaborate with client cross functional technical and business teams and varying levels of management alongside your ChaosSearch colleagues to drive success.
- Research, architect and drive complex technical solutions, consisting of a wide range of technologies across multiple cloud services
- Write solution specifications, diagrams, best practices/standards documentation, operating procedures, test plans/test reports, etc
- Collaborate with our and Customer teams to ensure that our customer’s needs are supported at all stages of the life cycle.
- Interface with our platform team to develop new requirements and enhancements to the existing products and services.
- Effectively manage customer expectations while driving progress towards a mutually beneficial solution.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize customer satisfaction, retention, and growth, and communicate learnings
- Obsess about the customer experience and how it can continually be improved.
Qualifications
- 5+ years of experience as a SRE, DevOps Engineer, or Cloud Solutions Architect
- Minimum 3 years of devops or software development experience working with a range of software tools
- Experience with the the following:
- Container concepts (Docker)
- Cloud technology (AWS, GCP, Azure)
- VPC’s and Networking
- Deployment automation and orchestration
- CI/CD tools and techniques (Bitbucket, Jenkins)
- Source control (Git)
- Infrastructure as Code (Terraform, Pulumi)
- Proficient with at least one scripting or programming language such as Python, Java, Scala etc.
- Breadth of knowledge on a variety of technologies and tools in the areas of build, test, deploy, and release software
- Working knowledge of network protocols, Linux/Unix system internals and transport protocols
- Excellent communication skills
- Proven problem solving skills
- Minimum 3 years of experience being responsible for having direct communication with customers and external stakeholders.
Pluses if you have or you’re willing to learn:
- Scala/Akka
- ElasticSearch/OpenSearch/Lucene/Kibana/OpenDashboards
- Looker/Tableau/SQL
- Grafana/Prometheus
- Highly distributed and multi-threaded software products or solutions; ideally in cloud environments ( our platform actively manages petabytes of data, so think scalability)
- Microservices architecture preferably in a lead role covering cloud environments (AWS, Azure, GCP)
About ChaosSearch
Headquartered in Boston, we are conveniently located across the street from TD Garden - a 60 second walk from North Station and the Orange Line. Besides excellent benefits, we offer a competitive compensation package, career growth, and a hybrid working model. Our culture has been described as a “we culture”. We’re a team building an amazing, successful product and company.
At ChaosSearch, we are committed to building and fostering a culture where everyone feels included, valued, and heard. Our belief is that a commitment to diversity and inclusion enables us to create a better experience for everyone. However you identify and whatever background you bring, please apply if this is a role that would make you excited to come to work each day.
Here’s a snapshot of some of the benefits that we offer:
- Medical, dental, and vision insurance to keep you and your family healthy.
- Pre-tax savings plans for retirement, health care, and commuter expenses.
- Short-term and long-term disability benefits and life insurance.
- Flexibility to work from home as needed
- Unlimited vacation.
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