Job description

Andy's Frozen Custard is hiring FULL-TIME Shift Supervisors at our UPCOMING Centerton location!

**Starting Pay-Up to $18.00/hr**

Benefits to Shift Supervisors

Full-Time Employees:

• Health, Dental, Vision, Life Insurance for Full-Time Employees (Health Insurance option under $100/month)
• Pet Insurance
• Paid Time Off
• Dependent Care Plan
• Matching 401k

Full-Time & Part-Time Employees:

• Highly Competitive Compensation
• Employee Assistance Program
• Free Custard and Employee Discounts
• No Early Mornings, Flexible Work Schedules
• Career Advancement Opportunities
• Fun, Fast Paced Work Environment

Overview:

Our Shift Supervisors are responsible for making sure each shift runs smoothly! Beyond running a shift, this person is heavily involved in training new associates, being an example of “remaining calm at all times”, opening and closing the store, and above all else, ensuring that our product is to the highest of standards and providing exceptional customer service.

Responsibilities (including, but not limited to):

• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Deliver legendary customer service to all customers by using a “customer comes first” attitude
• Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers
• Handles transaction for customer and accepts payment or makes change if needed
• Operates custard machines and ensures high quality product is produced
• Ensures all custard/food items are prepared according to Andy’s standards of quality, consistency, and timeliness
• Performs cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary
• Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)
• Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all associates and managers
• Develop positive and professional relationships with store team
• As a key holder, execute store operations during scheduled shifts, including opening and closing duties
• Effectively lead the store and provide direction to Associates while the management team is not present
• Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
• Always maintain all health and safety regulations
• Follow and reinforce Andy’s operational policies and procedures
• Follow and reinforce Andy’s Dress Code and Personal Appearance Policy

Requirements:

• Previous Experience: 6+ Months Management and/or Andy’s experience
• Must have reliable transportation to and from work
• Must be 18+ years of age, and out of high school or equivalent
• Must be able to work late nights (as late as 1am), weekends, as well as some holidays
• Complete training in all areas of store within designated amount of time
• Complete all required tasks on Andy’s Waitrainer modules, and continue ongoing education on Waitrainer and other resources
• Must be able to work in a fast-paced environment
• Must be able to take direction and delegate responsibilities
• Must be able to learn quickly
• Must be able to use touch sensitive POS tablet
• Effective oral communication skills
• Strong Interpersonal skills
• Ability work as part of a team

Physical Requirements:

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 50 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken word
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Andy’s Frozen Custard® is an equal opportunity employer.

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• Under 1 year

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Application Question(s):

• Are you able to work as late as 12:30/1am?
• How many hours per week are you able to work?

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person

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