Shift Leader

Full Time
Birch Run, MI 48415
From $12 an hour
Posted 1 day ago
Job description

JOIN OUR TEAM! Team members and managers at Wetzel’s Pretzels enjoy a fun, team environment with competitive pay, flexible scheduling and free fresh food and drinks.
We are a fresh bakery producing hot, crave-able, hand-made pretzels that are best in class ……just like our teams!
No experience is required but bring your A game…. you need to be reliable, positive and enjoy delighting our fabulous customers.
It’s work that doesn’t feel like work!! No early mornings or late nights, we operate during mall hours 11-7 everyday!
If this sounds like you and you want to be a part of a fun, growing brand, apply for a position today!

Shift Leaders are trained to perform all the duties performed by the Crew Members, with additional responsibility for directing the daily operations of the bakery in the General Manager's and Assistant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, maintenance, team management and other duties as required or assigned.

Required Competencies:

  • Guest Focus & Customer Service
  • Passion for Results - set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
  • Reliable Transportation - show up on time and act in a professional manner.
  • Available weekends and major holidays.

Responsibilities Include:

  • Leads Crew Members and directs all daily operations of the restaurant in the absence of both the General and Assistant Managers including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
  • Uses the company cash register accurately and maintains proper control of company assets such as Start Day and End Day processes.
  • Excels in performing all crew member tasks including Rolling, Baking, Expediting, and Cashiering.
  • Maintains friendly, fast, and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
  • Ensures the bakery is up to company standards with regards to cleanliness, neatness, and customer accessibility.
  • Motivates and coaches Crew Members and assists in the training of new Crew Members.
  • Works as a team player to support other employees in completing their tasks.
  • Completes all other duties as necessary, such as re-stocking, opening, and closing duties.
  • Adhering to company dress code policy.

Pay: Starting at $12 / hour

Pay:

  • Tips
  • Bonus pay

Benefits:

  • Flexible schedule
  • Referral program
  • Employee discount

Job Type: fulltime, parttime

Schedule:

  • 8 hour shift
  • Weekend availability
  • Holidays
  • Night shift
  • Day shift
  • On call
  • Monday to Friday

Education: No education required

Work location: On-site

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