Job description

Service Technician

Masis Professional Group is currently seeking a Service Technician to join our established client in Houston, TX. The Service Technicianwill use their knowledge and skill to ensure that customer’s needs are met, through active listening and a consultative approach to problem-solving that results in a profitable service center, accurate service orders, and positive customer feedback while reducing the customer’s downtime through quick and effective maintenance and repair.

Job Responsibilities:

• Learn the processes in place to maintain and manage the external customer service process and develop ideas to improve those processes.
• Actively pursue enhancements by recommending policy and process changes to improve effectiveness or efficiency for service through issues that are seen in service on the existing product.
• Build internal relationships that produce an open communication line between service, distribution, engineering, and other teams.
• Be at the work center with personal protective equipment and tools ready to work at the start of your shift.
• Ability and willingness to work overtime if needed.
• Ability to diagnose, maintain, troubleshoot and repair 12 volt and 120 volt electrical systems and their components such as generators, air conditioner, power supplies, relays, compressors etc.
• Ability to read prints, sketches, or plan for information pertaining to the type of material required, such as aluminum, wallboard etc. and dimensions of area to be completed.
• Ability to layout, position, align and fit components together using rule, square, or other tools.
• Ability to assemble cut and shaped materials and fasten them together with screws, rivets, staples, glue, caulk, sealant, tape, bolts, nuts, and other fastening means as needed.
• Ability to install insulation, flooring material, trim pieces, plexiglass, glass track, wall coverings, fixtures, hardware, latches, and numerous other miscellaneous items related to completing various types of modules.
• Ability to cover subfloor with vinyl or other flooring material using relevant fasteners.
• Ability to install insulating material inside walls; attaches paneling, or other materials to ceiling and walls.
• Ability to fit and install prefabricated window frames, doors, weather stripping, interior and exterior trim, and finish hardware such as locks, latches, handles, and other miscellaneous hardware.
• Ability to clean, detail, vacuum, or otherwise attends to the finished look required of the area. Uses solvents, cleaners, adhesives, adhesive removers and other products in closed and open environments.
• Ability to cut, form, grind and layout materials, then assemble using welding, gluing or other fastening techniques.
• Ability to weld, bolt, clamp, screw, rivet, staple, glue, caulk, seal, tape and uses other fastening means as needed to secure parts in position.
• Ability to Read and understand prints, instruction, manuals, verbal instructions, and related literature to accomplish required jobs.
• Ability to use tools, welders, test equipment, fastening equipment, jacks, creepers, and other items to perform required tasks.
• In the case of the air conditioning mechanic, ability to be able to perform all installation, service, and troubleshooting required for R-22 systems.
• In the case of the electrical area: ability to connect power cables to equipment, such as electric motors, air conditioners, generators, and install electrical circuits.
• Capable of performing small engine troubleshooting and repair using the proper tools that are required.
• Observes and follows safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications and Requirements:

• Ability to focus on procedures, working conditions, physical demands, or degrees of attentiveness without loss of efficiency or composure.
• Hold yourself accountable to the task and the quality of work that is expected.
• Prepares accurate verbal and numerical records; and complies with precise instruments and specifications for materials, methods, procedures, and techniques to attain specified standards.
• Solves problems, makes evaluations, or reaches conclusions based on subjective or objective criteria, such as the five senses, knowledge, past experience, or quantifiable or factual data.
• Must maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, subordinates, co-workers, management and company officers while being informative and dedicated with the subject at hand.
• Must have a high degree of patience while being able to perfect the task given.
• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)Enterprise Resource Planning (ERP) systems

Work Schedule

The Service Technician will work Monday - Thursday, 6:00 AM - 3:30 PM and Friday 6:00 am - 10:00 am, with overtime or weekend work as needed. Work schedules may change to accommodate production needs.

Job Type: Full-time

Pay: $17.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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