Job Title: Service Shop Working Foreman

About Hunter Truck:

Hunter Truck is a family-owned authorized dealer of Peterbilt and International vehicles since 1938. A leader in Heavy Commercial Trucks, Hunter provides unparalleled customer service with a wide array of services geared to the trucking industry. With long-standing relationships with premium-quality truck producers Peterbilt and International, Hunter operates 23 locations across Pennsylvania, New York, New Jersey, and West Virginia. Services include sales of new and used vehicles, service and body shop operations, and access to over $22 million in parts inventory. Hunter also offers a platform for many integrated options of financial services, including financing, insurance, and truck leasing and rental.

We are looking for energetic and committed team members to join our Wheeling, WV branch!

• Status: Full-time
• Shift/ Schedule: 7:00am – 3:30pm
• Location: Wheeling, WV

All candidate offers are subject to pre-employment background check and drug test.

Job Position Description:

The Working Foreman is responsible for ensuring that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Essential Duties: include the following. Other duties may be assigned

• Greet customers in a professional and courteous manner to promote goodwill and confidence.
• Listens to customer‘s description of vehicle problem to determine possible solutions and work procedures.
• Insures a clear understanding of the customer‘s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
• Delegates and distributes work to an applicable qualified technician.
• Monitors all jobs in progress to assure quality standards are maintained.
• Provide technical support for technicians when necessary.
• Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
• Road tests vehicles to quality-check work performed to insure it is ready to be returned to the customer.
• Assist technicians in developing their skills, including on the job training.
• Work with the Service Manager on obtaining repairs and/or replacement of worn out tools and equipment.
• Reviews and analyzes, with the Service Manager, technicians‘ and production efficiency records.
• Provide sufficient written information for the night shift foreman to accomplish the work requested without bothering customer to repeat information.
• Assist the Service Manager in recruiting, interviewing, hiring, and motivating all qualified service technicians.
• Assist the Service Manager in handling all customer complaints within 24 hours, informing other managers as appropriate.
• Assigns warranty operations to the appropriate qualified technician insuring Flat Rate hours are known prior to beginning the job.

• 
  Documents all repairs using the Complaint, Cause, and Correction style of documentation and insures all other information is included (i.e. pictures, sublet invoices, component serial numbers, etc.).
• Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).

Requirements:

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• Valid driver’s license and driving record that meets company insurability standards.
• Commercial Driver‘s License preferred; must meet company insurability standards
• State Vehicle Inspector Certification preferred

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination, and evaluation of this unit; Also directly supervise 8-12 non-supervisory employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Why Hunter Truck?

• Growth and Advancement opportunities
• Competitive wages
• Paid Holidays
• Paid Time Off
• Paid training
• Paid Shift Differential
• Referral Program
• 401(k) retirement with a discretionary contribution
• Medical, Dental, and Vision benefits including Zero Cost medical plan option
• Pet Insurance
• Tuition reimbursement

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