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  Proficient in the Bank’s policies and procedures. Directs and coordinates activities to ensure deposit operations are conducted in accordance with the Bank’s policies, procedures, and practices.
• Conducts periodic reviews of existing procedures to ensure compliance and effectiveness. Maintains and updates division procedures and documentation in accordance with GBCI policies/procedures, evolving regulations, legal requirements, industry trends and best practices.
• Creates, reviews, and acts upon various reports related to deposit operations to maintain data integrity and appropriate controls/callback within the department.
• Stays current on fraud warnings and trends to prevent potential loss to customers and operational losses to the Bank. Directs and assists division personnel in proactively identifying, preventing, mitigating, and managing fraud situations. Develops and implements processes to limit fraud losses to the division.
• Develops, monitors, analyzes, and reports branch operational goals, performance indicators and risk indicators to identify areas for improvement and implement appropriate solutions.
• Performs formal review of branch certification process, system access, exceptions, and audits. Works collectively with deposit operations personnel to resolve findings and assist with implementation of any corrective actions as necessary.
• Develops and maintains a thorough knowledge of and promotes the Bank’s products and services.
• Directs employee training, cross-training, and product knowledge. Identifies, develops, and implements training programs as appropriate to improve efficiency and ensure quality customer service and conformance with standard procedures and practices. Assists in creating career paths and identifying potential Subject Matter Experts (SME) to develop and reinforce the knowledge of the deposit operations personnel.
• Effectively communicates and reinforces procedure changes, performance measures, and other relevant Bank information to deposit operations personnel. Conducts deposit operations personnel meetings as necessary.
• Knowledge of all Teller functions, including, but not limited to, processing deposits, withdrawals, loan payments, stop payments, selling cashier checks, and processing account holds.
• Knowledge of all New Account functions, including, but not limited to opening a variety of accounts (checking, savings, business, IRA, CD, HSA, Safe Deposit Boxes), account maintenance, create and troubleshoot online banking accounts, ordering checks and debit cards, and processing disputes.
• Maintenance and/or support, as needed, of the Bank’s electronic banking products and services to include, but not limited to, establishing service, troubleshooting and removal of services for Online Banking, Bill Pay, Mobile Banking, Mobile Capture, Telephone Banking, Cash Management, Remote Deposit Capture, ACH Origination, and Positive Pay.
• Maintenance and/or support, as needed, of the Bank’s card products and services to include, but not limited to, card maintenance, reviewing card orders, maintaining inventory, conducting inventory audits, compliance with regulatory requirements.
• Processing Exception Items (Non-post, Stop Payments, Returned Deposited Items, Foreign Items) by researching the item, taking appropriate action of the item, and protecting the Bank against loss.
• Accurately researches and performs a variety of adjustments, disputes, account corrections and transactions as related to various deposit operations products and services. This may include maintaining supporting documentation to ensure regulatory compliance and preparing customer correspondence.
• Monitoring and processing of dormant records. Overseeing the Bank’s escheatment process including contacting customers regarding dormant accounts, reactivating, tracking, and reporting abandoned records.
• Ensures proper handling of subpoenas, garnishments, levies, and legal orders.
• Serves as central contact for IRA and HSA processing. Responsible for accurate and timely reporting.
• Researching and processing updates or corrections to customer tax reporting as it relates to deposit operations products or services.
• Completing required reporting requirements (IOLTA, Bankruptcy, Fraud, Elder Abuse, Identity Theft, Reimbursements, Complaints)
• Contribute to the division’s marketing efforts and messaging, including collaborating and volunteering for any needed task forces and/or projects.
• Responsible for editing, posting, and directing deposit operations intranet page.
• Coordinates and manages division campaigns including the High Performance Growth (HPG) program in a manner which keeps the branch operations personnel informed, energized, and motivated. Identify and respond to core-deposit opportunities and/or threats, including new customer acquisition and reducing customer attrition.
• Acts a backup to the division BSA Coordinator, eBanking Manager, and is cross trained in all deposit services functions.
• Responds promptly to internal and external customer requests, inquiries, and complaints following through on commitments and obligations.

ADDITIONAL RESPONSIBILITIES

• Responsible for producing accurate high-quality work while continually seeking to improve productivity, efficiency, and cost-savings measures of deposit operations.
• Keeps management appropriately informed of area activities and of any significant problems or complaints.
• Provides superior internal and external customer service: must demonstrate self-governance, timeliness, courtesy, tact and respect toward customers, prospective customers, and organization personnel.
• Represents the Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting Bank and customer needs.
• Keeps work area organized and tidy for efficiency and to maintain customer privacy.
• Completes and/or attends assigned training sessions/seminars within the assigned time frames and stays current on trends, compliance, and applicable laws in all areas of responsibilities.
• Attends and participates in meetings as required.
• Actively participates in various committees, serving as a liaison between GBCI and the division.
• May serve as the primary contact for Bank’s relationship with deposit operations vendors.
• Demonstrates an understanding of the reconciliation and workflow of the general ledger activity relating to all aspects of deposit operations.
• Assist with various project implementations related to deposit operations.
• Must comply with applicable laws and regulations, include but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
• Three to five years of similar or related banking experience, including time spent in preparatory positions.

• Strong product knowledge within the banking services industry.
• Proficient with PC applications including Microsoft Office (Excel and Word) and Outlook.
• Handle multiple tasks and meet timeframes

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. This job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.