Job description
Service Desk Technician
The Service Desk Technician is responsible for the daily support of VHC personal computers, associated peripherals, software and Avaya Telecomm System, including iPhone support. This position is responsible for general troubleshooting, maintenance, repair and support related tasks for all VHC IT systems. This position is responsible for thoroughly documenting all relevent information to the support request ticket in a database. Position requires being able to multitask in a fast paced environment. Must have good customer communication skills.
Join our team and unlock your potential!
VHC Health is a 453-bed nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Hospital by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience Award™ for the 10th year in a row and VHC has ranked Number 2 in “Best Hospitals” in the Washington, DC metropolitan area by U.S. News and World Report's 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.
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Qualifications:- High School diploma or GED required
- Installing computer equipment
- Proficiency in Windows
- 1 year in a service role repairing computers and peripherals. A+ Certification is a plus
- 1 year of computer equipment and phone installation preferred
- Basic technical knowledge typically gained through completion of technical school and related experience
- Ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications
- Interpersonal skills and professional verbal communication skills
- A relatively high level of analytical ability to identify solutions to human, technical, or administrative problems
- Ability to install computer software
- Basic knowledge of computer networks
- Strong organizational skills and Customer Service Skills
- Provide daily support of VHC computers and systems.
- Provide telephone support; troubleshoot/replace avaya desk phones, patient phones, wireless and iPhones.
- Install all manufacturer mandated equipment modifications and updates on assigned equipment.
- Troubleshoot/diagnose digital computer/printer problems in a connected environment.
- Interact with external customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed.
- Maintain and repair office equipment (eg PC's, printers, facsimile machines) at various customer locations.
- Responds to support requests and resolves the support request in a timely, accurate, and professional manner.
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