Job description

Have you tried rebooting? Do you say that more than 10 times per day? Then, THIS is the job for you!!

The Service Desk Analyst will be providing a variety of hardware and software administration and support tasks, and will also be the first point of contact for employees experiencing technical issues.

If that grabbed your attention, come grow with us!

Introductions first!

You-

• Are results-oriented, not afraid to jump into the deep end, and be an agent of change in the organization.
• Thrive working in a collaborative environment and enjoy helping others.
• Enjoy thinking outside the box to drive changes that will impact our industry.
• You love what you do, and it shows every day.

Us-

• We’re leading our industry into the future by creating and shaping the future of Service Contracts and Claims Administration. We’re developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
• We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your career. You’ll join an incredible team filled with smart, fun, passionate people who love making an impact.
• We believe in creative environments, progressive ideas and excellence in operational effectiveness.
• We love what we do.

What will you do in this role?

You will…

• Troubleshoots, resolves and provides solutions to end-user problems involving workstations, laptops, tablets, company-owned smartphones and standard software and applications.
• Responsible for the onboarding of new employee systems including the configuration of computer hardware, software, and phones.
• Administers employee accounts including provisioning, deprovisioning and configuration using on-premise and cloud-based software solutions.
• Utilizes the service desk/ticketing system to track, document, and close service desk incidents and requests.
• Participation in the systems monitoring, incident response, disaster recovery and other IT processes.
• Administer ongoing mobile device management and BYOD administration, tracking, provisioning and deprovisioning.
• Support of office audio visual technologies in company conference rooms.
• Participation in IT on-call rotation including support during non-business hours.
• Other ad-hoc duties as assigned.

What will you need to bring to the table in order to be successful in this role?

• A minimum of 1-3 years of experience in IT Support or similar role.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Knowledge of working on hardware / software issues with both desktop workstations and laptops.
• Extensive experience in Microsoft technologies including Office 365, Exchange and Teams Experience with web conferencing and phone/PBX system provisioning and support.
• Basic Networking skills including TCP/IP addressing, VPN configuration, wireless and DHCP mechanisms.
• Strong communication, interpersonal, organizational, analytical and problem-solving skills.
• Strong sense of discretion and confidentiality required.
• ITIL v3/v4 certification is a plus
• Microsoft certifications are a plus

Why work for us? We are excited to provide:

• Competitive pay range from $47,000-$60,000*
• Comprehensive benefits package
• Medical
• Dental
• Vision
• Short/Long Term Disability
• Life Insurance
• Flex Spending Account
• 401 (k) – company matches 4%
• Paid Time Off
• Sickness/Wellbeing Time Off
• Employee Assistance Program
• Voluntary BenefitsPet Insurance

Life Insurance

• Wellness program
• Employee recognition program
• Satisfaction of work with a highly skilled team that makes a big impact company-wide

Job Location
1597 Cole Boulevard, Suite 200 Lakewood, CO 80401

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Job Type: Full-time

Pay: $47,000.00 - $60,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you able to work a hybrid shift with 2-3 days in our office at 1597 Cole Boulevard, Suite 200 Lakewood, CO 80401
• What salary range are you looking for?

Experience:

• TCP/IP: 1 year (Preferred)
• VPN: 1 year (Preferred)

License/Certification:

• Microsoft Office Specialist (Preferred)

Work Location: Hybrid remote in Golden, CO 80401

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