Service Coordinator

Full Time
Rogers, AR 72756
Posted
Job description

SUMMARY: Leads all direct support professionals. Responsible for all teaching curriculums and tools. Maintains client records. Contacts families and residential staff as needed.


ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.


  • Responsible for set-up/maintaining all client files, including: Admission/discharge forms, releases, physical, psychological, social history, guardianship (if applicable), face sheet, Individual Program Plans (IPP), quarterly reports, assessments, physician certificate, and all forms pertaining to Annual Review to meet guidelines.
  • Supervises four Life Skills area employees within FCC policies and applicable laws, including interviews, hiring, training; planning, assigning and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
  • Documents/assists instructors with daily Medicaid notes, Data Sheets, and monthly reports.
  • Documents all behavior reports and informs supervisor, Residential program and/or family of incidents.
  • Develops daily schedules for each client based on individual needs and assists/guides instructors with schedules.
  • Insures that client and/or parent(s) (as applicable) and related program staff members receive writing invitation to participate in Inter-disciplinary Team meeting and to obtain client and/or parent(s) signature, (as applicable), on IPP to document annual goals/objectives.
  • Supervises/assists instructor in selecting/developing proper training materials for use in attaining client IPP goals.
  • Responsible for all activities of Life Skills program instructors.
  • Coordinates efforts with other Work Activity instructors to provide additional training within STAR Industries.
  • Provides opportunities for social and community activities outside of STAR Industries.
  • Provides necessary communication within FCC to ensure Policy and Procedures Manual is followed.
  • Aids in clients transportation, as needed.
  • Assists in resolving conflict between clients and staff.
  • Provides support/instructions to clients/families from program entrance to exit.
  • Attends, organizes, and/or conducts staff meetings as needed with instructors and Program Coordinator.
  • Keep records of nutrition program, files necessary paperwork.
  • Monitors transportation logs, corrects mistakes, and ensures they are turned in timely.
  • Monitors all adult development sheets, corrects mistakes, and turns in timely.
  • Oversees contract work and works closely with all vendors ensuring quality.
  • Oversees all van routes and makes changes as necessary.
  • Assists Service Coordinator in filing of all paperwork.
  • Performs drug testing for Northern Region.
  • Monitors budget information, ensures POs/invoices are turned in timely.
  • Teaches CPR/First Aid to new employees in Northern Region.
  • Assists Service Coordinator in making sure all training is up to date for employees.
  • Updates information as needed in employee/client files.
  • Oversees hourly workers/clients and assures cleanliness of facility.
  • Teaches or proctors portions of New Employee Training for Northern Region.
  • Attends transition meetings for graduating high school students.
  • Represents FCC in various types of marketing endeavors.
  • Supervises 3 employees at all times on work floor.
  • Serves as Driver for participant day trips to various state locations. Driving may be required on as much as a daily basis. Required to undergo periodic driving test and demonstrate proficiency in the operation of a motor vehicle, including passenger vans. Employee may also be required to drive his/her own personal vehicle at times, and maintain adequate liability coverage on any personal vehicle used to transport participants.
  • This is a safety sensitive position.


Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.


This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.


Schedule: Mon-Fri 8:00am-4:00pm

Pay: TBD

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.


The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.


QUALITY ASSURANCE & COMPLIANCE:
To adhere to the following and comply with all Quality Assurances & HIPAA procedures:

  • The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.
  • Consumers progress notes be maintained and completed daily or as needed on the prescribed forms.
  • Consumers records must be maintained weekly, monthly, quarterly, and yearly. All information must be filed in consumers records as needed and updated as prescribed by funding sources.


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


This is a safety sensitive function. Friendship Community Care is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any Kind. Friendship Community Care is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Friendship Community Care based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Friendship Community Care will not tolerate discrimination or harassment based on any of these characteristics. Friendship Community Care encourages applicants of all ages

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