Job description

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

JOB SUMMARY
Service Coordinators
assist with daily intake and referral processes to set clients up for services,
coordinating their in-home care needs in compliance with Federal/State Regulations
and Managed Care Organization (MCO) program rules. They maintain and
coordinate a caseload of clients enrolled in Medicaid programs and conduct
regular check-ins on clients to update care plans if that client’s needs
change.
JOB DUTIES
Maintain and coordinate a caseload of clients enrolled
in Medicaid programs
Coordinate clients’ in-home care needs in compliance
with Federal/State Regulations, Managed Care Organization (MCO) program
rules, and contract requirements
Assist with daily intake and referral processes to
ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Ability to meet position requirements with little
direct oversight
Collaborate with stakeholders regarding the delivery of
services
Effective written and verbal communicator
Comply with applicable legal requirements, standards,
policies, and procedures
Demonstrate dependability
Demonstrate effective problem-solving and
decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Market services to referral sources as needed
Maintain necessary skills and knowledge to coordinate
workflow
Participate in professional development and training
activities
Prioritize and multitask effectively
Provide excellent customer service to internal and
external clients
Represent the company at stakeholder meetings, health
fairs, and provider fairs
Enroll clients and employees in services, web portal,
and EVV systems as needed
Conduct necessary client assessments and home visits as
required
Answer and make phone calls and occasional video calls
Other duties as assigned

QUALIFICATIONS
Bachelor’s degree in the field of Social Work,
Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related
Field preferred
1 year of previous experience working with individuals
with disabilities or the elderly preferred
Bilingual fluency in English and Spanish preferred
Combination of education and experience

The incumbent typically
works in an office environment and uses a computer, telephone and other office
equipment as needed to perform duties. The noise level in the work environment
is typical of that of an office. Incumbent may encounter frequent interruptions
throughout the workday. The employee is regularly required to sit, talk, or
hear; frequently required to use repetitive hand motion, handle or feel, and to
stand, walk, reach, bend or lift up to 20 pounds. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others • Fun and engaging work environment built on team unity • Job satisfaction knowing you make a difference in the work you do and lives we serve • Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship to employees.

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