As a member of the Inchcape team, you will play a key part in the success of our hugely diverse global business. We are team of over 14,500 colleagues across more than 40 countries make up the global Inchcape team. We are always searching for talented and passionate people, with a can-do attitude, to join us and help power Inchcape’s growth.
Our business focuses on four key strategic objectives with our vision to be the ‘World’s most trusted automotive distributor and retailer’.
Working with some of the most prestigious brands in the market, and with our enhanced basic salaries and competitive pay plans, this move could be the best move in your career so far!

SUMMARY

Assists with administrative and cashier duties in the Service departments by performing the following duties:

ESSENTIAL DUTIES include the following.

• Be friendly, professional, courteous, and efficient when working with all customers and employees
• Meet and greet customers in a professional manner, both in person and over the phone
• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold
• Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
• Provide basic information to callers who have general inquires and schedule appointments as needed
• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
• Prepare all vendor invoices and assign purchase order numbers as necessary
• Obtain customer and vehicle data as needed for service advisors, estimators
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Establish each customer's method of payment and post all funds received from the repair of a vehicle to the appropriate repair order
• Obtain customer's signature on repair order; provide customer with a copy
• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repair
• Assist with filing duties and other administrative tasks as needed
• Attend meetings and trainings as scheduled
• Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 2-3 years administrative and cashiering experience
• High School diploma or equivalent
• Possess excellent written and verbal communication skills
• Ability to read and comprehend instructions and information
• Ability to work well with the public
• Professional appearance
• Excellent oral and written communication skills

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid Guam Driver’s License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

must stand for long periods of time.

• Must be able to walk
• Must be able to lift at least 50 lbs.
• Must be able to climb flights of stairs.
• Must be able to bend, stoop, and reach.
• Must be able to operate a motor vehicle
• Must be able to work under extreme pressure.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• work environments consist of air-conditioned service counter and admin area, and frequency of stepping outdoors.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.