ALL WEATHER NEW HIRE BONUS

Join our Team and receive a $600.00 bonus

Voted "Best Places to Work" in the North Bay Business Journal for the last 3 years!

The Service Admin performs a wide variety of duties to ensure that exemplary service is provided to our customers. The Service Admin must maintain professionalism, communication, efficiency, and always provide great customer service. This position will be responsible for daily interactions with employees and customers and must engage in a manner that represents all of our company values.

REQUIRED QUALIFICATIONS

Education: High School diploma or equivalent

Experience:

• 0 – 1 years previous manufacturing experience (Window/Door manufacturing preferred)
• Effectively communicate in English (written and verbal)
• Previous customer service or client relations experience

Computer Skills: MS Word & Excel, Outlook, and database software

ESSENTIAL FUNCTIONS

• Act as a liaison between customers, field technicians, and company
• Maintain and update service tickets and reports
• Determine and order parts/equipment needed to complete a service job or warranty issue
• Adhere to established company policies, procedures, and safety regulations
• Create applicable reports and present data in weekly meetings
• Assist Service Coordinator in planning service appointments to ensure service issues are resolved in a timely manner
• In Service Coordinator’s absence, may need to assist in assigning service jobs to appropriate service technician, according to product knowledge and experience
• Assist Service Coordinator with customer calls and coordinating jobs into the service application system

PROFESSIONAL SKILLS & ABILITIES

• Demonstrates excellent customer service skills necessary to facilitate difficult situations
• Strong time management and the ability to respond promptly to customer needs
• Strong communication skills, both written and verbal
• Computer literacy with ability to learn new computer software programs
• Maintains professional, friendly demeanor, while providing exceptional customer service
• Exhibits strong organizational skills
• Capable of conducting independent research

PHYSICAL DEMAND

This position requires sitting for long periods of time; however, some filing is required. This would require the ability to lift files, open filing cabinets, bend and/or stand as necessary.

WORK ENVIRONMENT

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

All Weather Architectural Aluminum provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, [Company Name] complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Reasonable Accommodations Statement: To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.