M Street is looking to hire Server Assistants/Food Runners to our team at Moto and Virago! We are a team of passionate people who relentlessly seek opportunities to innovate, grow, and deliver incomparable hospitality for our guests and our team members. We thrive because we are diverse, collaborative, and data-driven.
With diverse backgrounds and similar shared values, M Street creates a high performing team. We are people who think, dream, evolve, and execute while having a great time doing it.

Key Responsibilities

Hospitality

• Positive, welcoming, sincere - engage Guests and unique individuals and valued members of our community

• Expertly performs the role of “Ambassador” and “Experience Guide”

• Prioritizes the experience of the Guest over personal motivations/interests

• Identifies and executes the “hospitality value add” opportunities

Professionalism

• Arrives prior to scheduled time in perfect uniform/appearance standard compliance

• Focused on performance, productivity and teamwork for the entirety of the shift, start to finish

• Avoids unproductive complaining and negative attitude to managers and teammates - a toxic presence

• Poise under pressure and pace - “Stage Presence”

• Comprehends, masters, and promotes all team standards and policies as a team leader, and promoter of our mission

Teamwork

• Demonstrates a team-first mindset, versus a “mercenary maverick”

• Diligently runs food as a priority

• Supports table service of teammates in neighboring sections (water refills, pre-bussing, table maintenance, re-marking, step gaps, etc.)

• Sets up the team for success with strong execution of opening, running, and closing duties

• Communicates to leadership and teammates when help/assistance is needed

• Seeks to provide help/assistance to teammates (across job functions)

• Provides and receives feedback to and from teammates and leadership team in a positive, professional manner

• Mentors and supports teammates that possess the opportunity for improvement

Product Knowledge

• Concept specific knowledge/testing

• Food menu knowledge/testing

Technical Proficiency

• Proper dish etiquette (do not throw - gentle placement, shapes in shapes, stack, and separating)

• Follows safety protocols (glass clean up, spill site)

• Deliver food with proper description (no auctioning, allergy and modification awareness)

• Side work proficiency (opening, running, closing tasks)

• Communication to partner service team (servers and server assistants)

• Move with a purpose

• Table and seat number knowledge (pivot points)

• Communication to leadership (front-of-house and back-of-house)

• Health code adherence

• ABC compliance

• Dining/food service steps (greet time, check times, beverage napkins, marking, pre-bussing, beverage service, check ready)

• Guest needs anticipation

• Proficient prioritization, pace, preparation, and organization

• POS expertise

• Proper glassware handling

Lightbulb Mindset:

• Seeks to continually improve, to master functions and knowledge; relishes new challenges; embraces innovation; seizes opportunities to expand and sharpen personal/professional skill set; possesses a growth mindset

• Embraces the tremendous dignity and honor of serving and connecting with the individuals of our community as our meaningful purpose, and the mission of the team

• Holds oneself, teammates, and leadership team to the highest level of accountability

Benefits Include:

• World class training
• Growth opportunities
• Free parking or Free monthly bus pass
• Free mental health resources
• Employee assistance program
• Free life insurance
• Health care eligibility for full time team members
• 50% off food at all M Street concepts
• and much more!

Hourly Rate: $7.25/hr plus 2.2% of total food sales (up to $24/hr)