Grow your IT career with us!

• Are you an experienced Engineer who enjoys technical troubleshooting and problem solving?
• Do you want to surround yourself with passionate, knowledgeable IT experts?
• Are you a strong communicator who thrives when helping others?
• Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us!

Skynet Innovations, a Blue Alliance company, is a well-established IT service provider serving small businesses throughout the region. We are looking for the right person to fill the role of Sr. Support Engineer III whose primary responsibility is to diagnose, resolve and document incident tickets while acting as a resource to assist level I and II Engineers.

As a member of our internal support team, a Sr. Support Engineer III is part of a robust team, spanning different technical levels, who work together to apply the right expertise to every request, escalating issues as needed and doing whatever it takes to deliver a superior service experience for our clients.

Important Attributes for a Skynet Sr. Support Engineer III:

• Keen ability to troubleshoot IT issues and dedication to follow an issue all the way to resolution
• Excellent written and verbal communication with team members and partners
• A willingness and commitment to learn new things and grow new skill sets
• Ability to fulfill on-call rotation

And of course, your technical skills! This should include:

• PSA - Incident Management and allocating time to tickets being worked
• RMM - Remoting into systems, push scripts and run action creations
• Active Directory - Understanding of how Domain Controllers work, group policy and security groups
• Virtualization - Strong understanding of VMware /Hyper-V. Having the knowledge to know when resource expansion is feasible, building guests and researching/fixing errors or alerts
• Microsoft Servers - physical/virtual servers
  • Shows knowledge in server patching & maintenance along with Active Directory
  • Can add new drivers to print servers
• Network Troubleshooting Skills - Identify VLAN issues, DHCP, DNS, and circuit/ISP issues.
• Proficiency in using all CMD line tools and software like Wireshark to track down network problems
• Strong knowledge in AzureAD and Microsoft 365

As a Skynet Sr. Support Engineer III, we’re counting on you to:

• Take ownership and be accountable for solving service support tickets without reassigning the ticket
• Successfully follow client protocols, processes and policies as outlined and presented by management via email, training materials and required team meetings
• Document new customer findings by creating our updating articles in IT Glue
• Logged into phone system to answer incoming calls
• Communicate with vendor(s) to resolve outage issues
• Receive and resolve escalated issue tickets from I and II Support Engineers
• Technical guidance and collaboration to peers
• Building client rapport during assignments

Why would You want to work with Us?

Being part of the Skynet team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.

Benefits of working with Skynet: