Senior Specialist, Business Office
American Public Education, Inc.

The Senior Specialist, Business Office manages workflows and handles processes that include: cash processing and application; refund processing and approval; account maintenance and reporting; reconciliation; user acceptance testing; research inquiries and customer service. This role trains and provides input regarding new employees and performance of team members. This position requires excellent customer service and problem solving skills.

Responsibilities:

• Manages workflow of Specialists of all processes; ensuring daily, weekly and monthly goals are met within established service level agreements.
• Approves refunds of various pay types (ACH, credit card, check, etc.) to education offices, students, and various lenders, including financial aid funds.
• Provides input on, and at times coordinates, Specialist training, reviews, and work performance. Communicates workflow trends to the Manager, Business Office.
• Assists Specialists with collection, processing, and posting of payment information to include credit card, electronic funds transfer (EFT), and check payments as well as refund processing.
• Assists with and reviews daily reconciliations of cash and accounts receivable transactions.
• Maintains student accounts.
• Works with customers on any escalated items.
• Suggests and implements process improvements.
• Assists with research and clean-up to include past due invoices and payment issues.
• Keeps current standards of procedures and Sarbanes-Oxley narratives.
• Participates in user acceptance testing of system enhancements and projects, including annual reporting.
• Works closely with, and provides back-up for the Manager, Business Office on all processes.
• Ensures compliance with the Sarbanes Oxley Act (SOX) and Department of Education guidelines.
• Assists in compiling of audit support for internal and external auditors.
• Performs other duties as assigned.

Requirements:

• Demonstrates strong leadership skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Experience working in accounts receivable maintenance.
• Strong attention to detail.
• Ability to provide excellent customer service to a diverse population.
• Ability to work in a team oriented environment.
• Ability to work under pressure and meet deadlines.
• Demonstrated ability to work independently with minimal supervision.
• Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions.
• Ability to know where to find answers and to understand referral processes and procedures.
• Demonstrated positive work ethic, attitude, and leadership qualities.
• Advanced problem solving skills.
• Bachelor’s degree is preferred.
• Two (2) years of full time accounts receivable experience is required.
• Experience with Windows based applications (specifically Excel) is required.

About Us:

Online, on campus and in the workplace, we provide higher education and training to our country’s heroes – military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), Rasmussen University and Graduate School USA (GSUSA).

It is the policy of American Public University System (APUS) and American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. of American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado Pay Law/NYC Pay Transparency Law

If you are a Colorado or New York City resident and this role is available in Colorado, New York City or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com