About Gladly

Gladly is on a mission to help companies deliver radically personal customer service. Our customer service platform enables top brands to talk to their customers the way people talk to their friends: seamlessly across voice, email, SMS, chat, and social media.

We're in search of a software engineer to join our Foundation team to solve cross-team technical problems to empower all our developers across the engineering organization. The goal of the team is to improve efficiency by monitoring and improving cost, maintaining and optimizing existing tools and services, and providing frameworks or introducing new technologies that enable feature teams to operate faster.

Engineers on the core-services team work on a wide variety of projects, technology stacks, and tools — especially Apache Kafka and Aurora PostgreSQL.

You can look forward to:

• Developing software that empowers your engineering colleagues by providing them the tools and software platform to use or build upon to deliver their product features
• Working on high visibility scaling and stability projects that allow the company to grow its user base while maintaining and raising the uptime of the platform
• Learning how to use and operate industry standard technologies and introducing them into the tech stack
• Occasionally taking on a rotation on the team as a "project lead" and exercising your project leadership skills

You will be successful by:

• Being eager to learn about a wide variety of tools and technologies, and being ready to adapt rapidly with those discoveries and evolving understanding of the problem and possible solutions
• Showing ownership and pride in your work by promoting your tools across the broader engineering team, educating other engineers on its usage, and providing ongoing maintenance and support
• Keeping your objective in mind and being flexible and creative in your approach to achieving it
• Having strong analytical skills that can be conveyed clearly through written proposals and technical specifications to share your knowledge and foster discussion with the wider team

We're excited about you because you have:

• Strong teamwork skills; you love participating with high-performing teams of engineers.
• Operational expertise. You value configuration as code, actionable system monitoring and the importance of tooling for resolving issues.
• Learning mentality. You aren't intimidated by new domains or technology; you're game to dive into documentation/videos, talk to your teammates, and experiment to become well-versed.
• Willingness to work deep into the back end development stack. Not only are you good at writing backend code, but you're capable of diving into the underlying infrastructure. You're willing to jump into our build and deploy pipelines
• Experience scaling Aurora PostgreSQL or other datastores
• Familiarity with Apache Kafka and its tools and ecosystem to unlock new features and enable new use cases

Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team.

Compensation

$134,000 to $186,000 annual salary + stock + generous benefits & perks

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Working at Gladly

People are not just at the heart of our product, they're at the heart of our company.

• We value diverse perspectives and hire new people to enrich our mix, not keep it the same.
• We believe in open communication and share in an inclusive, open culture.
• We have embraced remote work and make it easy for our team to work from anywhere, but we also invest in opportunities to get the teams together in person regularly.
• We learn from each other, and we help each other learn.
• We have a strong work ethic, but value life outside of work, too.

Our focus is on people and that starts with our employees. As an employee you can count on:

• Competitive salaries, stock options
• Medical, Dental, Vision and Life insurance
• Generous paid time off
• Generous paid Parental Leave
• 401K
• Flexible Spending Accounts
• Wellness and home office stipends

Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By focusing on customers instead of tickets, we are disrupting a $70B market and are proud to count Crate and Barrel, Warby Parker and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.

Gladly is closely monitoring the coronavirus disease (COVID-19). With a focus on employee safety, our current policy is that all employees be fully vaccinated and boostered against COVID-19 with an FDA-approved vaccine and provide proof or an approved medical or religious exemption.

Gladly has made the decision to become a fully distributed company, allowing employees to live anywhere in the United States, and candidates to come from nearly any geographical region. That said, we also highly value our collaborative and creative culture and commit to meeting in real life as a company at least once per quarter when it is safe to do so.