Senior Sales Associate

Position # 07404

Salary $35,610

Location:

The Shops at River Club

10857 Tidewater Trail

Fredericksburg, VA 22408

Join A Team Crafted of Virginia's Top Shelf Talent! Virginia Alcohol and Beverage Control is currently seeking applicants for the Senior Sales Associate role.

The incumbent will serve as Senior Sales Associate of an ABC retail store and will have responsibilities related to the direction of operational, inventory and merchandising functions while ensuring compliance with state/legal/agency policies and operational procedures.

Our Mission

Virginia ABC generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability - Service - Integrity - Performance Excellence

We offer:

• Excellent work/life balance.
• Average work week is 40 hours.
• 14 paid Holidays and PTO earned every 2 weeks worked.
• Affordable Healthcare with employer contributions; See benefits package.
• Virginia Retirement System VRS benefits.
• College Tuition Reimbursement program.

Authority employees are covered under the Commonwealth’s benefits package and VRS. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. To find out more about VA ABC visit our website: https://www.abc.virginia.gov/about/agency-overview.

Areas of Responsibility:

• Monitoring customer service of store staff
• Investigating and resolving customer complaints
• Ensuring compliance with all ABC policies in the checking of IDs
• Applying merchandising techniques
• Accounting for store funds
• Assisting Manager with managing inventory levels
• Assisting in completing required documentation
• Assisting Manager with training staff on store products, proper customer service skills and sales techniques
• Assisting with establishing procedures that comply with store policies and appropriate laws
• Available to work with limited or no notice
• Work various shifts and weekly work schedules to include Saturdays, Sundays, some holidays and during inclement weather. On truck delivery days, Senior Sales Associate’s hours may be outside of normal business hours (i.e. 5:30 am) and on inventory days may work past midnight and/or other times when the store is normally closed.

Minimum Qualifications:

• Knowledge of the principles and practices of a retail-related operation
• Experience providing excellent direct customer service, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Retail management experience
• Knowledge and experience utilizing personal computers and electronic point of sales
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Working knowledge of staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations
• The ability to multi-task, utilize time management and organizational skills
• Experience working and responding to inquiries with internal and external customers both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 lbs.
• Must be at least 21 years of age

Preferred Qualifications:

• Experience supervising employees within a retail-related environment
• 1 year retail store management experience

VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion.
The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.

VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion

For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.

We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: DARS or call DARS at 800- 552-5019