Purpose:

The Quality Control Analyst is a critical role within the team, responsible for providing support to the Operations to ensure team compliance in day-to-day program interactions and high-quality service for patients and clients. The Quality Control Inspector will uphold the culture of quality by fostering an environment of positive communication and continuous learning. The Quality Control Analyst will proactively identify potential quality opportunities through auditing of operational procedures, key performance metrics, and transactions to ensure that operational processes are being executed in accordance with defined processes, policies and procedures, regulations, and service level standards.

Essential Duties and Responsibilities:

• Execute the Quality Control monitoring program with a proactive, action-oriented focus to exceed customer expectations, as well as industry and regulatory quality standards.
• Conduct audits and transactional reviews of, but not limited to:
• Operations workflow (including federally funded patients)
• Telephone interaction
• Documentation processes in MI
• Timeliness and accuracy of processes versus performance metric goals
• Document and report findings of identified opportunities for improvement and/or instances of variance from procedure in a timely manner.
• Formulate recommendations to improve team quality and track action/ remediation efforts with a focus on continuous improvement.
• Work collaboratively with Quality Assurance to ensure congruent quality efforts and knowledge transfer.
• Provide support by working with Program Management and Business Intelligence to pull and analyze data reports.

Minimum Requirements:

• 3+ year of related work experience preferred; healthcare or pharmacy experience

Specialized Knowledge/Skills:

• Proficiency in Microsoft Word, Excel, and PowerPoint applications.
• Strong quality orientation including the ability to focus on details and adherence to standards.
• Ability to communicate effectively, both written and oral.
• Strong problem-solver with the ability to present issues clearly and provide answers.
• Highly motivated and committed to excellence with a positive attitude.
• Must be local to Irving, TX
• Shift Details: Monday – Friday 9:30 am – 6:00 pm

Career Level – IC – Operations Support – O3

At CoverMyMeds, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at CoverMyMeds, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at CoverMyMeds. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$20.06 - $33.44

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.