Senior Patient Services Representative
Job description
Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills. Also assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.
Responsibilities:- Responsible for greeting and verifying the purpose for the patient’s visit in order to determine patient priority.
- Responsible for inputting all information into AltaMed’s practice management system.
- Responsible for verifying eligibility as well as performing financial screenings.;
- Responsible for assisting in managing overall patient flow, monitoring patient wait times and communicating with patients and team lead as appropriate.
- Responsible for scheduling appointments.
- Responsible for reviewing and preparing charts in advance of the visit.
- Responsible for assisting in overall telephone management and ensuring that all calls are answered and resolved as expected.
- Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
- Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections. Responsibilities also include the batching and balancing of department collections.
- Responsible for assisting in effectively resolving issues.
- Function as a system superuser for AltaMed’s practice management system.
- Responsible for assisting with the management of provider templates within the practice management systems.
- Responsible for assisting in producing daily, weekly and/or monthly production and management reports.
- Responsible for assisting in the training and development of new and/or existing P.S.A. staff as needed.
- Perform other related duties as assigned.
- High School diploma or equivalent required.
- Minimum of 2 years experience required as a customer service agent, greeter, or receptionist-type role; 2½ - 3 years experience preferred. Prior experience as a “lead” strongly preferred.
- CPR/First Aid certificate required.
- Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.
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