Senior Operations Manager
Job description
TD Description
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Job Description
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Leads a multi-faceted / multi-disciplined operational group
Manages multiple processes across a wide variety of products and services
Responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit
Responsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in place
Long term focus (horizon of 1 to 2 years)
Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
Job Requirements
University degree/college diploma or equivalent
10+ years relevant experience
Advanced knowledge of AML operations standards, procedures, laws, rules and regulations
Advanced knowledge of risk management environment, standards, regulations and mitigation
Knowledge of current and emerging trends
Skill in managing budgets and resource allocation
Skill in mentoring, coaching and performance management
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to process and handle confidential information with discretion
Ability to establish goals and objectives that support the strategic plan
Ability to contribute to strategic direction of the AML strategic initiatives and projects and provide advice to senior leadership
Ability to forecast initiatives and demand in order to develop annual strategic AML operations plan
Must be eligible for employment under regulatory standards applicable to the position
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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