• Be responsible for multi-unit management (100+ units) within the NOLA area, focusing on delivering a high level of guest service.
• Hire, train, mentor and track the progress of the Operations team.
• Communicate and work with building owners and property managers to ensure they are satisfied with the operations and that any concerns are addressed in a timely manner.
• Monitor costs to ensure spending is within budget guidelines and target KPIs.
• Inspect properties to ensure the highest standards are maintained, evaluate maintenance, grounds, and housekeeping operations in areas of efficiency.
• Ensure their teams are performing at the highest standards with a focus on guest scores and feedback.
• Lead by example and establish a fun, inclusive, and safe work environment.
• Collaborate with the Head of Operations to implement effective and efficient processes and procedures.
• Manage all housekeeping, maintenance, and inventory control operations in the city, ensuring a consistent result.
• Work closely with the Logistics Department when new properties are added in their respective city to ensure all operational items are addressed prior to guest arrival.
• Any additional tasks as assigned by Senior Leadership.

• At least 5+ years of leadership experience in the field of Hospitality. Previous Hotel or STR leadership strongly preferred.
• Familiar with Housekeeping, Guest Services and Maintenance daily operations.
• Ability to speak/read/understand Spanish is strongly preferred.
• Flexible schedule availability is required.
• Organized, hardworking, ownership mentality and detail-oriented.
• Understanding of how travel planning websites operate, like Booking.com, AirBnb, Trip Advisor, etc.
• High energy, bubbly personality and customer service attitude.
• Local restaurants and "things to do" knowledge of the city.
• Strong leader, that is a self-starter requiring little to no supervision.
• Ability to deal with difficult guests; solving guest problems in a timely manner.
• Ability to address and resolve associate issues/conflict, including counseling, addressing behaviors, terminations, etc.
• An ability to interact professionally and responsibly with guests, management and vendors.
• Unintimidated by using mobile apps while in the field for team collaboration and communication (experience with Slack, Google Suite).
• Flexible schedule and is open to working evenings, weekends and holidays when needed.
• Use of a personal vehicle, valid Driver’s License, clean driving record, and proof of insurance is required.

• Affordable Health Benefits.
• Mental Health Day
• Paid Sick and Vacation Time.
• Fitness Reimbursement Program

• 401(k) with 3% match

• Online Language Classes
• Quarterly Education CRedit

• Team Member referral bonus program.

Roami is a next-generation hospitality company built on trust, innovation, and play. Roami is consistently authentic, reliable, and guest-focused. WHY ARE WE HERE? Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo. HOW ARE WE DIFFERENT? Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings.