Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline.

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Location – Houston or Chicago

Role Type - Hybrid

• Candidates local/commutable to Chicago or Houston areas (or willing to relocate) will be considered first/as priority. This is a hybrid role to be onsite as needed/ on occasion.

Technology/IT

Our team supports the SOC (Stations Operations Center) by delivering tools and technology to improve the operations and customer experience by minimizing delays and cancellations. Building critical top tier applications means we are at the forefront of the operation – exciting to have a front row seat and know you are directly impacting the operation and therefore our customers. Ongoing investment and focus in this space means there is a constant stream of products and projects to challenge you and the team.

Key Responsibilities:

Job overview and responsibilities

The purpose of the Senior Manager IT, Application Development position is to lead a development team in the continued design and development of SOC operations tools. This position will collaborate extensively with our business partners to design, develop, and integrate user interfaces and services that meet the business needs. This position will have a strong focus on Agile development, thinking out of the box, and robust technology delivery with the ability to influence innovation within the SOC Space.

• Establish and maintain strong business relationships with both senior and operating level business leaders
• Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities
• Stay abreast of business strategy, goals, objectives, and operational performance
• Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development
• Act as the point of contact and facilitate the work request demand and prioritization process
• Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions
• Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
• Engage and ensure effective delivery of business deliverables and tasks with business partners for delivery of technology solutions (development of business requirements, scope management, training business change management and deployment)
• Interacts directly with the client and support team members across the IT organization

Delivery/Support:

• Accountable for gaining and maintaining alignment of delivery success criteria with business partners
• Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
• Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams
• Provide cost estimates and business case updates
• Accountable for ensuring technology solutions comply with architectural standards
• Responsible for communication of progress to senior IT and Business leadership
• Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA
• Decision making responsibility within the discipline and escalates any issues which cannot be resolved to the Managing Director, Application Development
• Tasked with understanding all of the operating policies and procedures of the enterprise

IT Process Mgmt. and Administrative:

• Accountable for administrative management of 15-20 IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc.
• Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs, budget, and cost management for the projects/programs
• Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed
• Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and planning review

Qualifications

Qualifications (required)

• Bachelor's degree in Computer Science, Information Systems, or Engineering
• 5+ years of application development experience (object-oriented programming experience, ASP.NET, .Net, REST, MVC, SQL, JavaScript…etc.).
• Experience managing CI/CD pipelines
• Solid understanding and experience migrating applications from on-prem to cloud
• Robust understanding for application security and vulnerability essentials, PII, identity and access management (IAM), OWASP top 10.
• At least 4-6 years of technical leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders
• Requires advanced technical and business knowledge for a secure software development life cycle (SDLC) framework, quality assurance, project and product management and other related disciplines/processes
• In-depth applied knowledge of agile software development methodologies (e.g. Scrum, Kanban, XP, etc.)
• Proven expertise in design and implementation of highly complex IT solutions
• Awareness of industry best practices, research to drive innovative solutions
• Vendor Management – The ability to manage external vendor relationships professionally, to United’s best interests
• Involves managing and negotiating contracts, statements of work and financials
• A passion for details and quality in delivery
• Strong planning and organizational skills with proven track-record of ownership and delivery
• Ability to work independently and self-motivate
• Excellent problem solving, critical thinking, interpersonal, collaboration, written and verbal communication skills to clearly present ideas to a variety of technical and non-technical audiences
• Must be legally authorized to work in the United States for any employer without sponsorship
• Responsible and reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• MS in Computer Science, Mathematics, Information Systems, or another related field
• Airline/MRO Experience is a plus
• Experience managing offshore/nearshore resources/teams