Job description

SWBC is seeking a talented individual serve as the primary contact point for clients. This role will provide coaching to clients to help them achieve goals; assist client in finding solutions to employee relations issues; Provide information on potential risks and opportunities to avoid risks related to employee relations issues. Support client policy development and handbook creation. The position is intricately involved with communication and facilitation of client’s policies and procedures.

Why you'll love this role:

In this role, you will be a vital part of the PEO team by partnering with management and helping them achieve their organizational goals while at the same time providing coaching clients to help achieve their goals. In order to be successful in this role, you will have to be highly motivated, have excellent problem solving and communication skills and able to juggle multiple projects at one time. You will also be part of a collaborative, engaged, and hard-working team who shares ideas, promotes change and growth, and who provides excellence.

Essential duties include the following:

• Serves as point of contact for clients in addressing HR issues and communicating HR policies, procedures, laws, standards, and government regulations.
• Receives and responds to client inquiries regarding employee policies and employee relations issues; provides appropriate coaching to clients.
• Processes unemployment claims for clients and conducts unemployment hearings with clients.
• Assists in development and updates to job descriptions for clients.
• Develops, updates, and revises client employee handbooks based on need and new regulations.
• Provides problem resolution and conflict management guidance for clients, including policy and procedure review, interpretation, and revision.
• Supervises, recommends selection, develops, trains, and evaluates division staff.
• Maintains current knowledge and understanding of regulations, industry trends, current practices, and applicable laws regarding human resources.
• Assists clients with investigating employee relations issues, policy violations, and other performance issues, and recommend appropriate disciplinary action.
• Develops and provides formal training classes to client companies on human resource related laws and topics.
• Performs all other duties as assigned.

Serious candidates will possess the minimum qualifications:

• Bachelor’s degree in Business, Management, Human Resources or related field of study from an accredited four-year college or university required.
• Minimum of three (3) years of experience in human resources management, with heavy emphasis on employee relations, performance management, and staffing required.
• Professional Human Resources (PHR)/Sr Professional Human Resources (SPHR), SHRM Certified Professional (SHRM – CP) or SHRM Senior Certified Professional (SHRM-SCP) preferred.
• Strong organizational, interviewing and listening skills.
• Excellent communication skills with emphasis on problem solving and diplomacy.
• Strong interpersonal and customer service-oriented skills.
• Strong analysis, reports and recommendations skills.
• Knowledge of federal and state employment-related laws and regulations.
• Ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Able to maintain confidentiality and utilize discretion in sensitive matters.
• Able to travel locally.
• Able to sit for long periods of time performing sedentary activities.
• Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Bulverde, TX 78163: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Human resources management: 3 years (Required)

License/Certification:

• (PHR)/Sr Professional Human Resources (SPHR (Preferred)
• SHRM Certified Professional (SHRM – CP) (Preferred)
• SHRM Senior Certified Professional (SHRM-SCP) (Preferred)

Work Location: Hybrid remote in Bulverde, TX 78163

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