Job description

“Treating people right, right when they need it.” Become part of a team that will make a difference in someone’s life, every day.

Connections Health Solutions is the nationally recognized leader in the provision of behavioral health crisis intervention services. At Connections Health Solutions, we believe in creating a safe environment for people to seek the help they deserve. We welcome everyone, regardless of history or current circumstance. No exceptions. No judgement. By providing immediate access to care and by connecting people to benefits and community resources, we have created a system that puts people on the journey to recovery. We are humbled that that 35,000+ people entrust us with their care each year.

Connections Health Solutions is a physician-owned, multifaceted behavioral health company whose mission is to address any behavioral health need at any time. We are hiring a Senior Director, Floor Operations who will be responsible for the oversight and overall administrative operations of an assigned facility. This position is responsible for developing, planning and implementing administrative strategies to support patient care, program sustainability and growth. The Senior Director, Floor Operations sets the tone, in partnership with the Senior Director of Clinical Services by role modeling professional behavior, collaboration, a culture of accessibility, engagement and support for the facility staff, and a commitment to prioritizing patient outcomes, staff and facility safety.

Responsibilities:

• Serves as the facility operational leader, under the direction of the Senior VP of Clinical Services, and in
• collaboration with the Medical Director and Senior Director Clinical Services, to develop processes and procedures that support the facility’s’ clinical practices and goals.
• Acts as a key representative between the organization and the community and builds relationships to achieve the mission and strategic goals of the organization. Ensures that internal performance goals are set and reviewed and that these goals support the overall corporate mission and values while also being responsive to local community needs. Responds to RBHA and other external deliverables with timely and accurate data.
• Monitors the administrative activities at the facility and coordinates with executive and leadership teams to ensure the highest quality services are provided to recipients.
• Monitors flow throughout the facility and works with leadership partners when internal or external barriers to patient movement is identified.
• Holds primary responsibility for Utilization and Revenue Cycle Management activities. Collaborates with internal and external partners to identify gaps and training opportunities.
• Directs and assumes accountability for adherence to staffing models and resource utilization tools.
• Collaborates with facility leaders to establish strategic goals and to support integration planning as the facility grows and develops to meet value-based innovations in crisis care. Develops, implements, and provides regular KPI reporting to ensure facility is meeting all operational and strategic goals and initiatives.
• Provides feedback to corporate shared services teams that are supporting facilities through projects looking at enhancing service line offerings, the electronic medical record (EMR) system, or other enterprise applications and reporting.
• Builds and develops high performing teams. Performs people management responsibilities, including sourcing qualified talent, retention, development and performance management of the staff in the department.
• Drives a highly effective operations culture to ensure completeness, accuracy and timeliness of administrative processes to meet strict regulatory and established service levels.
• Participates and supports the planning, development, and implementation of clinical operations that deliver care that is timely, safe, effective, efficient, equitable, and recovery-oriented, in alignment with the Institute of Medicine’s aims for quality healthcare.
• Performs all other duties as assigned.

Benefits:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and paid holiday

Minimum Qualifications:

• Bachelor’s Degree in Social Services, Business, or related field
• 5 years of healthcare or related work experience.
• 5 years of managerial experience
• Knowledge of federal and state behavioral health or hospital operations and regulatory requirements.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Preferred Qualifications:

• Master’s Degree in Social Services, Public Health, or related field.
• Licensure by the Arizona Board of Behavioral Health Examiners (LAC, LPC, LASAC, LISAC, LMSW, LCSW, LMFT)
• Experience in multi-services hospital environment with matrix reporting structures
• 5 years of administrative leadership in a crisis or other psychiatric care facility, demonstrating experience and performance in carrying a broad set of projects and improving department performance.
• Seniority Level

Director

• Industry

Mental Health Care

• Employment Type

Full-time

• Job Functions

Other

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: In person

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