Job description
Overview:
Responsibilities:
This position is responsible for, but not limited to, the following:
- Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency through waste elimination.
- Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.
- Position requires the incumbent's performance to meet and occasionally exceed standards as set by the company for safety, quality, productivity and customer services.
- Resolves difficult customer problems. Maintains a good working relationship with customers. Reports all customer feedback and assists the other customer service reps in resolving customer problems.
- Participates in the training of new hires. Provides training for new hires and provides input on performance levels of CSR I's. Assists with the Customer Service Rep III's duties.
- Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records. Follows up with other departments to ensure the service standards are being met.
- Maintains metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.
- Processes adjustments & produces invoices. Assures proper invoicing of accounts by verifying computer-generated invoices.
- Participates in Inventory Control. Arranges cycle counts and physical inventories and verifies quantities.
- Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned.
- Must comply with written policies as set forth in the company Code of Conduct, Dress Code policy, Attendance program and associate handbook.
Qualifications:
- High School diploma or equivalent required; some college preferred
- Minimum of two (2) years customer service, inventory control, or accounting experience required.
- Knowledge of distribution and logistics preferred but not required
Additional Knowledge, Skills & Abilities
- Must have good communication and interpersonal skills
- Must be proficient in data entry
- Spreadsheet skills preferred
- Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures
- Ability to write legibly
- Must have good math skills
- Ability to make decisions on customer acceptance based on past experience and fitness for use
- Teamwork - showing a commitment to teamwork and collaboration.
- Respect - extending dignity and respect to all people.
- Integrity - fostering trust and a positive work environment.
- Innovation - bringing creativity to the workplace.
- Customer Focus - achieving Company, department, and personal goals through a strong customer focus.
- PTO
- Company Bonus Plan
- 401(K) SAVE Plan
- Annual Fixed Contribution
- 8 paid holidays
- Medical, Dental, Vision, and Life & Disability coverage
- Voluntary Benefits
- Accident/Critical Illness/Hospital Indemnity Benefits
- Tuition reimbursement and student loan assistance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA) with employer funding and wellness incentives
- Flexible Spending Account (FSA)
- Employee Referral Program
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