Job description
Summary:
Provides a range of training and OD consultation services on the development and implementation of key strategies for creating and sustaining a high-performing organization. Responsible for the design, development, coordination, delivery and evaluation of programs that build employee and leadership competencies to improve individual, team and organizational effectiveness. Works collaboratively at organization and division levels to ensure business planning, performance monitoring, and learning processes that inform and support each other.
Provides a range of training and OD consultation services on the development and implementation of key strategies for creating and sustaining a high-performing organization. Responsible for the design, development, coordination, delivery and evaluation of programs that build employee and leadership competencies to improve individual, team and organizational effectiveness. Works collaboratively at organization and division levels to ensure business planning, performance monitoring, and learning processes that inform and support each other.
Detailed responsibilities:
- Designs, develops, delivers and evaluates training programs and initiatives that support organization goals and strategic objectives. Incorporates classroom, blended learning, eLearning, webinar and other training methodologies to meet the professional development needs of staff and leaders throughout the organization.
- Coordinates administration, completion of prerequisites, delivery, and post-evaluation for training programs through the Learning Management System (LMS).
- Makes ongoing improvements to learning programs and initiatives based on evaluation results and stakeholder feedback.
- Serves as a lead program manager, developer and facilitator for key leadership/cohort programs like Leadership Essentials (LE) and Healthcare Leadership Certificate Program (HLCP) and provides back-up support when needed for other programs.
- Facilitates new employee orientation (NEO) and makes recommendations for continued engagement and onboarding of new hires.
- Develops collaborative relationships and serves as an internal consultant to assess, recommend and implement timely, relevant, and cost-effective solutions for customized individual, team, and organizational development that align with instructional design and OD best practices. Builds partnerships with human resources, key business leaders and senior management.
- Implements and supports change efforts that align with the organization's strategic plan and add value through measurable results.
- Participates on special projects and initiatives that support the overall mission and vision of the organization.
- Maintains current industry knowledge to support the future growth of the department and organization.
Competencies and skills:
Essential:
- STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
- CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
- ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
- RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
- WORKLOAD MANAGEMENT: Manages completion of work assignments based on priority and due dates.
- DEVELOP TRAINING SOLUTIONS: Applies diagnostic skills and adult learning expertise to design, develop, deliver, and evaluate the effectiveness of training solutions.
- EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
- FACILITATING & DELIVERING EFFECTIVE PRESENTATIONS: Develops and delivers presentations using effective facilitation techniques and audio visual materials.
- ORGANIZATIONAL DEVELOPMENT CONSULTING: Consults with business clients to diagnose and deliver short and long-term training and development solutions that improve performance.
Education:
Essential:
Essential:
- Bachelors
Credentials:
Education equivalent experience:
Essential:
- Human Resources Management or Organizational Development or Applied Behavioral Sciences or Business Administration or in a Related Field
Other information:
Complexity of Work: Must have: demonstrated knowledge of adult learning styles and theory, organizational development, participative training design, group dynamics, interactive learning methods, systems theory and quality improvement processes; proficiency in the use of the Microsoft Office suite; critical thinking skills, effective communication, decisive judgment, and the ability to work with minimal supervision; ability to work in a fast-paced stressful environment, deal with ambiguity and demonstrate learning agility. Takes initiative to identify, recommend and implement solutions.
Required Work Experience: Three (3) years of internal consultation and instructional design/corporate training experience working with leadership at various levels.
Complexity of Work: Must have: demonstrated knowledge of adult learning styles and theory, organizational development, participative training design, group dynamics, interactive learning methods, systems theory and quality improvement processes; proficiency in the use of the Microsoft Office suite; critical thinking skills, effective communication, decisive judgment, and the ability to work with minimal supervision; ability to work in a fast-paced stressful environment, deal with ambiguity and demonstrate learning agility. Takes initiative to identify, recommend and implement solutions.
Required Work Experience: Three (3) years of internal consultation and instructional design/corporate training experience working with leadership at various levels.
Working conditions:
Essential:
Essential:
- Bending and Stooping 40.00%
- Climbing 20.00%
- Keyboard Entry 60.00%
- Kneeling 40.00%
- Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%
- Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
- Pushing or Pulling 0 - 25 lbs Non-Patient 60.00%
- Pushing or Pulling 26 - 75 lbs Non-Patient 40.00%
- Pushing or Pulling > 75 lbs Non-Patient 40.00%
- Reaching 40.00%
- Repetitive Movement Hand/Arm 60.00%
- Sitting 60.00%
- Squatting 40.00%
- Standing 60.00%
- Walking 60.00%
- Audible Speech 60.00%
- Hearing Acuity 60.00%
- Depth Perception 60.00%
- Distinguish Color 60.00%
- Seeing - Far 60.00%
- Seeing - Near 60.00%
- Dust 20.00%
- Computer Monitor 60.00%
- Moving Mechanical Parts 40.00%
- Potential Electric Shock 20.00%
- Potential for Physical Assault 20.00%
- Wet or Slippery Surfaces 20.00%
Organizational Profile:
Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation's leading healthcare systems, recognized for use of advanced technology and clinical informatics.
Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.
Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation's leading healthcare systems, recognized for use of advanced technology and clinical informatics.
Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
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