Job description
CuraLinc is seeking an experienced client services professional to directly manage business relationships with key employee assistance program (EAP) clients. The Senior Client Relationship Manager is responsible for developing and implementing strategies pertaining to account retention and growth.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
Primary Responsibilities
- Act as the Primary Point of Contact for a Defined Book of Business
- Provide Consultative Recommendations to Help Clients Maximize the Value of the EAP and/or Wellness Program(s)
- Maintain (and Potentially Grow) the Business Relationship with Current Clients
- Manage All Aspects of Program Performance - Internally and Externally
- Partner with Client Plan Sponsor(s) to Deliver a Culturally-Relevant Engagement Strategy for CuraLinc's Program(s)
- Coordinate CuraLinc's EAP and Behavioral Health Services with a Client's Other Benefit Plan Components
- Develop and Maintain an Understanding of the Role of CuraLinc's Product Suite within the Healthcare Benefits Landscape
- Represent CuraLinc at Client Presentations, Health Fairs and Other Events
Required/Minimum Qualifications
- Four or More Years of Business-to-Business Account Management Experience
- Healthcare, Employee Benefits or Insurance Account Management Experience is Preferred (EAP, PBM, UM, Wellness, TPA, Carrier, Broker, etc.)
- Bachelor's Degree
- Working Knowledge of Microsoft Office Suite
- Effective Speaking and Communication Skills
This is a full-time, salaried role and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
Work Location: Remote
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