The Business Analyst (BA) will be the liaison between the business community and the technical development team. The business analyst will be mainly responsible in determining operational objectives by studying businessfunctions; gathering information; evaluating output requirements and formats. Includes designing new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities and writing specifications. The BA is an active member in all phases of the Software Development Life Cycle (SDLC) including postproduction verification. The BA will ensure that the implemented project, maintenance enhancement or defect fix meets the requirements of the business community. The BA will analyze business and user needs, document Use Cases that conclude with approved Functional Requirements.

Requirements

JOB DUTIES (Detailed Statement of Duties and Responsibilities):

• Act as liaison between business users and development group to gather and document Scope, Use Cases and Functional Requirements.
• Prepare, manage and communicate project plans. Coordinate project activities with team participants as required.
• Create and maintain required Unified Process artifacts for the approved SDLC process. Submit for review, distribution and business approval of these artifacts.
• Participate in the preparation/execution of test plans and/or test criteria.
• Prepare or oversee the preparation of implementation plans; user guides and/or documentation as required.
• Facilitate interactions with other IT areas and business units, both internal and external.
• Serve as liaison between EHS development groups and Infrastructure Teams.
• Serve as Project Manager, as required, for simple projects and report project and task status to senior management.
• Diagnose and resolve system performance problems identified by Production Control, users or management.
• Communicate effectively with business users and other managers. Ensure project documentation, plans and scheduling are in compliance with agency initiatives and priorities.
• Identify, communicate and facilitate resolution to any production support, user requests or triaged Helpdesk tickets.
• Monitor and measure the success of implemented solutions in Production environment.
• Participate in release meetings for maintenance and development projects ensuring all platform requirements are met.
• Work closely with QA to resolve any issues prior to release date.
• Identify risks, potential scope creeps & escalating issues to the client and management.
• Create Unit test results in accordance with process Scope and Business requirements.
• Ensure that testing will validate quality, reliability and completeness of the business services being deployed on the new platform.

REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):

• At least 3 years of business analysis related experience within a large IT system development project(s).
• At least 3 years of hands-on experience in working in all phases of the Software Development Life Cycle (SDLC) including postproduction verification.
• Strong knowledge of the principles of software development using the approved SDLC.
• Proficient knowledge and hands- on experience with the following skillsets:
  • JIRA
  • Long Term Care population
  • Complex eligibility systems
  • Unified process
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, and Visio)

• Knowledge of methods and techniques of computer systems analysis and design.
• Knowledge of technical terminology, codes and standard abbreviations.
• Knowledge of one or more of the following: data structures, application programming, database development, or relational database theory and technology.
• Proven ability to prepare flow charts, diagrams and Use Cases.
• Ability to follow and give oral and written instructions in a precise, understandable manner.
• Ability to prepare required deliverables in accordance with established procedures.
• Strong organizational skills with the ability to maintain accurate records and status reporting.
• Ability to understand and apply the policies, procedures, specifications, standards and guidelines governing assigned unit activities.
• Ability to rapidly adjust to changing situations to meet emergencies or production issue resolution.
• Experience in managing escalated issues and dispute resolution any components of a project- Understand when it is necessary to escalate to Sr. Management for resolution assistance

QUALIFICATIONS (Education, Years’ Experience, Certificates):

• Bachelor’s Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.

• Prior Government or healthcare experience desirable.