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Senior Analyst - US Consumer Marketing Operational Excellence

The US Consumer Marketing Operational Excellence Team, within the Consumer Marketing Services group, drives a robust first line of defense for US Marketing Acquisition and advises Marketing on how to effectively balance business growth objectives while maintaining a strong control environment.

The Senior Analyst will join a group of talented, operational risk experts supporting the end-to-end marketing communications across Consumer Marketing Services. This team manages all the enterprise mandated requirements from the Operational Management Framework, the Marketing Adherence Governance processes, and all Audit requirements. Also, the team owns the end-to-end assessment of all the Marketing and supporting processes involved. In addition, the team focuses on managing the Issue Management process as well as identifying trends and driving improvements. This includes ensuring sound controls are in place within a constant changing environment.

This Senior Analyst will be responsible for supporting the first line of defense operational risk activities for the Consumer Marketing Acquisition businesses. This includes the close partnership and support of teams that acquire cards through various channels including Email, Paid Search, Media, Phone, Site, Natural Search, Digital and Direct Mail.

Key Responsibilities:

• Partner with a team of high-performing operational risk professionals that manage the end-to-end compliance processes, liaising with partners including Marketing, LOBCO, GCO, ORGG, EDA and OpEx
• Support large-scale operational risk programs
  • Process Risk Self-Assessment Program (PRSA)
  • Corrective Action/Operational Risk Events
  • Complaint management
  • New initiatives and capabilities risk assessment
  • Any requirements related to 3rd party risk management program
  • Support requirements related to audit, ICT and regulatory exams
• Monitor, address and manage control deficiencies
• Provide consultation and be a trusted advisor to the Marketing business teams
• Drive transformation of control testing and monitoring through automation
• Assess the end-to-end processes, bridge control gaps across PRSAs
• Assess functionality and perform risk mitigation for marketing platforms such as Marketingforce
• Partner with GCO, Compliance and SMEs to ensure processes and controls comply with regulations and policies
• Further identify risk by:
  • Challenging the status quo
  • Developing, analyzing data/trends
• Inspire a culture of risk management, and control and compliance to support the Control Ratings

Qualifications:

• Outstanding written and verbal communication skills
• Ability to influence, work cross functionally, build relationships with key stakeholders and thrive in a highly collaborative fast paced environment
• Experience with supporting multiple large scale Operational Risk programs
• Self-motivated team player with the ability to handle multiple work streams and adhoc tasks simultaneously
• Interpersonal skills with the ability to develop relationships across multiple business groups
• Ability to understand complex issues and root causes to determine solutions
• Knowledge of Operational Risk Governance and Management framework
• Strong analytical skills
• Exceptional project management skills with meticulous attention to detail
• Prior experience in Risk Management, Marketing, Operations, Compliance, Audit or related
• Advanced Excel, Visio, and PowerPoint skills

This position will report to the Senior Manager, US Consumer Marketing – Operational Excellence.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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