Job description
Based in Boston, MA (Hybrid)
Wayfair is looking for a highly analytical, strategically-minded Senior Analyst to join our Customer Accounts Receivable team in Boston, MA. The Customer Accounts Receivable team is responsible for revenue management, invoicing, cash collection and application for both our direct website sales & our B2B (Business to Business) Wayfair Professional sales, as well as account manager and direct customer support for participating businesses.
The Financial Operations team responsible for incoming payments for all direct revenue on our Wayfair site, both B2C (Business to Customer) and B2B (Business to Business). Manage incoming cash, review and approve credit limits, access data in the order management system, and support monthly close processes with the broader Financial Operations and Accounting teams.
What You’ll Do:
- Own the B2B business model from the Financial Operations lens, working with escalated issues from the account management team, as well as monitor and manage incoming cash to ensure accurate and timely application
- Become fluent in the inner workings of our B2B and B2C businesses, including financial data flows
- Monitor aged balances and track trends to identify underlying issues or opportunities for improvement
- Support the Accounting team with month- and quarter-end financial close, including any necessary SOX controls and reconciliations
- Analyze large data sets and identify trends and actionable takeaways
- Challenge the status quo of our current work streams and help to identify opportunities for optimization and efficiency gains as we continue to scale
- Comprehend and consistently apply company policies and procedures. Understand internal accounting processes, practices, SOX and internal controls necessary to safeguard company assets and minimize exposure
What You'll Need:
- Bachelor's degree in Business Administration, Finance, Accounting, Operations, Customer Service, or other related subject
- 2+ years of relevant experience
- Experience with Excel, creating pivot tables, VLOOKUPS, and using advanced formulas
- Persuasive communication skills to summarize and clearly articulate complex concepts, including effectively convey insights from analyses to senior leaders
- Demonstrated strategic, creative and critical thinking skills
- Ability to drive complex projects to completion using effective project management, communication, and influence; strong ownership of tasks/deadlines/projects
- Ability to build strong relationships, working productively and collaboratively with all levels of employees and executive management
- Previous SQL or GBQ experience preferred
- Previous experience working in a ticket support software (e.g. ServiceNow, Atlassian SupportHub/JIRA) preferred
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.
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